Re: Exchange 2351286NA

Dear Grace, Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We are eager to assist but unfortunately, the HUBE Green S / Standard / Cheeky bottom you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer you to select an alternative style currently available on the website. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Pearl

Pending Approval / 2351286NA / Gift / AOOS / STAHUBBBOTS RT https://triangl.gorgias.com/app/ticket/226272837

Hi Grace, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Thank you for providing your other options. We're happy to let you know that upon checking our inventory again, the HUBE Green Standard Cheeky Bottom in size Small is now back in stock. We understand this was your preferred option, so we're pleased that we may be able to proceed with this exchange for you. Please note that exchange orders are shipped to the same delivery address used for the original purchase order, so kindly let us know as soon as possible if you require any updates to your shipping details. We are confirming your exchange request and have approved the exchange for the following items: Returning: HUBE Green Terry Towelling Bikini Bottom - M / Standard / Cheeky (Send back your Bottoms only, please include your bag/pouch in original plastic packaging.) Exchanging For: HUBE Green Terry Towelling Bikini Bottom - S / Standard / Cheeky (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2351286NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Geelah

#2351286NA 2351286NAEX / gift / STAHUBBBOTS 31

Dear Grace, Thank you for the update. We have updated the shipping address to the new address you provided. Once you have shipped the return, please send us a photo or snapshot of the return postage receipt showing the tracking number. This will help us locate and monitor your return with our warehouse team. We look forward to receiving the tracking details. Kind regards, Gelou

Dear Grace, Thanks for sending this through! We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Joanna

EX #2351286NA /2351286NAEX 7/1/2026 #2351286NA 2351286NAEX WILLA HETZNECKER STAHUBBBOTM 1 USPS4209457823079400130109355377041228 344450 7/3/2026 PROCESSED: July 6, 2026 New Order: 2383362NA