CUSTOMER2026-06-23 13:47:37¡ email/email
Hello,
I placed an order (Order #2366464NA) and would like to exchange just the
top.
I ordered the SOFI - COOKIE Halter Bikini Top in a size Medium, and would
like to size down to the small. Could you let me know what the costs of
exchanging are and what next steps are?
Thank you!
CUSTOMER2026-06-26 13:03:26¡ email/email
Hello,
Checking in on this request, I'd like to make an exchange in the 14 day
window listed on the website. Thank you for your help!
AGENT2026-07-01 08:39:44¡ email/helpdesk
Hi Zoe,
Thank you for getting in touch.
We are confirming your exchange request and have approved the exchange for the following items:
Returning:
SOFI - COOKIE Halter Bikini Top: M
(Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.)
Exchanging For:
SOFI - COOKIE Halter Bikini Top: S
(Your new parcel will be sent to the original shipping address provided upon purchase.)
Return Authorization (RA) Number: 7CF6472949133
⸝
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸝
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸝
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸝
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸝
Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸝
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Ja
AGENT2026-07-01 08:40:00¡ email/helpdeskINTERNAL
2366464NA / 7CF6472949133
SOFCOOTOPS 179
CUSTOMER2026-07-01 21:05:35¡ email/email
Hello,
I mailed the package today, proof of shipping is attached. Let me know if
there is anything else I can provide!
Thank you.
CUSTOMER2026-07-06 17:59:44¡ email/email
Hello, I just received confirmation that the package was delivered to you.
Let me know if there is anything else I can do to initiate the exchange!
AGENT2026-07-09 10:21:05¡ email/helpdesk
Dear Zoe,
Thanks for sending this through!
We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach outâweâre happy to help!
Kindest,
Gelou
AGENT2026-07-09 10:22:40¡ email/helpdeskINTERNAL
2366464NA / 7CF6472949133
EX PROCESSED: 07/09/2026 | NEW ORDER #2385914NA
7/6/2026 #2366464NA 7CF647294133 ZOE KECK SOFCOOTOPM 1 USPS4209457823079500110533096182135613 345491 7/8/2026
CUSTOMER2026-07-09 13:06:18¡ email/email
Thank you, Gelou!
AGENT2026-07-13 08:43:51¡ email/helpdesk
Hi Zoe,
You're very welcome! We truly appreciate you reaching out, and we're always happy to help. If you ever have any questions or need assistance in the future, please don't hesitate to contact usâwe're here for you!
Wishing you a wonderful day ahead.
Kindest,
Ja