Re: Exchange Request

Dear Annemie, Thank you for getting in touch, we have received your Return Request #9F2EA62947350. We are eager to assist with your exchange request but unfortunately, the VISS Red XL / Tie-side / Cheeky Bottom you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-25 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2369140NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Reena

2369140NA / 9F2EA62947350 / AOOS SIDVIS2ABOTXL 6

Dear Annemie, We sincerely apologize for the delay and truly appreciate your patience. Kindly note that sending multiple messages in the same email thread may push your ticket back in the queue, which can result in longer response times. Rest assured that we are doing our best to respond to all emails as quickly as possible. Nonetheless, thank you for getting back to us and sharing your new Order #2375890NA. Your return for Order #2369140NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - VISS Red Triangle Bikini - XL Top / XL Standard Normal Bottom (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 9F2EA62947350 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For customers located in EU member countries only): Netherlands TRIANGL RETURNS Incheonweg 7 1437EK Rozenburg The Netherlands ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. • 14-Day EU Right of Withdrawal: Please note that under the 14-Day EU Right of Withdrawal, original shipping costs are only refunded when the entire order is returned. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan M.

RF & REPURCHASE / #2369140NA / 9F2EA62947350 Repurchase: #2375890NA

FOR PROCESSING #2369140NA 9F2EA62947350 #2369140NA #9F2EA62947350 ANNEMIE VANHOUTTE VINVIS2TOPXL 1 UI542035857BE 2419 7/8/2026 #2369140NA #9F2EA62947350 ANNEMIE VANHOUTTE STAVIS2ABOTXL 1 UI542035857BE 2420 7/8/2026