Re: Hi! I’m wondering if I missed the window to exchange an item from my order ...

Hi! To help you check if your item is still within the exchange window, could you please verify your order using the verification button? Once verified, I can confirm your eligibility and guide you through the next steps.

Signed in successfully.

Your item from order #2333475NA is still eligible for exchange. Since it was delivered 13 days ago, it falls within our 14-day exchange window. To start your exchange, please use our online Returns Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns)

Your suit from order #2333475NA is still eligible for exchange since it was delivered within the last 14 days. You can start the exchange process anytime through our online Returns Portal: [https://triangl.com/a/returns](https://triangl.com/a/returns)

To complete your exchange, please mail the return within 14 days from the delivery date, which gives you until 2026-06-02. Using a tracked shipping method is important, and please keep the tracking number until your exchange is processed. Remember to start the process via our Returns Portal: [https://triangl.com/a/returns](https://triangl.com/a/returns).

The 14-day return window only applies to initiating your return request, so submitting it today on the last day is perfectly valid. After you submit, your request will go through a review process which can take up to two business days for approval. This approval time does not affect your original 14-day window for starting the return. Just wait for the approval email with the next steps. Meanwhile, there’s nothing you need to do. For your reference, here’s the Returns Portal: [https://triangl.com/a/returns](https://triangl.com/a/returns)

Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is around 1 minute.

Hi, I’m Lery, and I’ll be helping you from here. :)

I just want to check if you're still online?

It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx

Hi, I’m Lery, and I’ll be helping you from here. :)

I am sorry to know that you have yet to receive an update regarding your request.

Can I have your order number and the email address used to create the order, please?

I just want to check if you're still online?

Thank you.

For this case, I will have your details escalated to our Returns Team for follow-up so they can email you back within 24 hours.

Sorry, are you still there?

It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx

2333475NA | hcurrie1996@gmail.com exchange ff-up "Hi! I requested an exchange three days ago and still have not gotten an update/next steps from Triangl. Can you help here? I’m concerned my requested replacement item could see out."

Hi David, Thank you for your message and for following up. You have been endorsed to us by our Customer Care Department, and we are happy to assist you with your exchange request. We sincerely apologize for the delay in our response and appreciate your patience. We are confirming your exchange request and have approved the exchange for the following items: Returning: MAIA - PERL Top S / Bottom / M / Normal (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: VINCA - PORTE Pink Geometric Triangle Top M / Bottom Size: M, TIE-SIDE, Coverage (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: A16D942930619 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx

EX 2333475NA A16D942930619 VINPOR2TOPM 104 TIEPOR2BBOTM 39

Hi David, Thank you for confirmation. We've noted that you need VINCA - PORTE Set: Top M / Bottom M Cheeky (tie-side). Once you have posted your return, please provide a snapshot of your return postage receipt, showing the tracking number and courier used directly to this email. This will help us monitor the shipment and process your request promptly. If you have any other questions or concerns, please don’t hesitate to get in touch. We’re here to help! Kindest, Joan xx

#2333475NA / A16D942930619

Hi David, Thanks for sending this through! We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We're pleased to inform you that your exchange for VINCA - PORTE Pink Geometric Triangle Bikini Set M/M / Tie-side / Cheeky has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Lynn

#2333475NA A16D942930619 PROCESSED 6/18/26 NEW ORDER: 2366735NA ADD: 6/12/26 420945789505506628716160630864

WH 6/12/2026 #2333475NA N/A HANNAH CURRIE STAPER2ABOTM 1 USPS9505506628716160630864 338762 6/18/2026 6/12/2026 #2333475NA N/A HANNAH CURRIE MAIPER2TOPS 1 USPS9505506628716160630864 338763 6/18/2026