CUSTOMER2026-06-11 05:12:32· email/email
Hi!
My name is Catherine De Sena, my order number is #2345878 NA and I ordered
2 bikinis on May 26 and the FedEx tracking number is 527442904670.
The order was sent with a signature requirement, which I was not aware of.
FedEx attempted delivery while nobody was available to sign, and the
package is now showing "Returning to Shipper." I would really like to
receive the order. However if it takes more than 5 days would it be
possible to change the address Becuase I am leaving for a trip but I really
want the bikinis! Is there any way for the package to be intercepted, or
for the order to be re-shipped once it is returned?
Thank you.
AGENT2026-06-11 05:39:42· email/helpdeskINTERNAL
RTS AWB 491835109918
Delivered Tuesday, 6/09/2026 at 12:43 pm
Signed for by: A.Andres
Tagged as VIP with 7 order history. For reprocessing. Thank you. x
AGENT2026-06-11 05:45:23· email/helpdesk
Dear Catherine,
Thank you for reaching out to us.
We are sorry to confirm that your parcel has been returned to our warehouse after multiple failed delivery attempts. The return tracking number is 491835109918 and has now been delivered back to our warehouse.
For our customers’ protection, shipments are typically sent with a signature requirement to help prevent lost or missing packages. While this is outlined in our FAQs and included in the order and tracking confirmation emails, we completely understand how this may have been easy to miss.
While our standard policy is to refund the item value less a USD 20 administration fee per order, we’d truly love the opportunity to turn this experience around for you. Instead of a refund, we’d be more than happy to reprocess your order and have it shipped out again at no additional cost.
Shall we send it to the same address or to an alternative address where someone available can receive the parcel? If you would like to update the shipping details, kindly provide them using the format below:
RECIPIENT'S NAME:
COMPANY/BUSINESS NAME (if applicable):
STREET line 1 (House/Street # or name, Bldg, etc):
STREET line 2 (Apt/Unit #, or Floor, etc / if applicable):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery.
If you decide not to have the order reprocessed and proceed with a refund, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable.
We truly appreciate your patience and understanding throughout this process, and we’ll do our best to make the redelivery experience much smoother for you.
Kindest,
Katrina x
CUSTOMER2026-06-11 14:55:52· email/email
Hi Katrina,
Thank you so much! That is very kind of you!! I'd prefer to have the order
reprocessed and shipped again, please.
Can we skip the signature requirement this time? I can take the risk if it
means it gets here faster.
Send it to the original address for now: 805 E Marks St, Orlando, FL 32803.
Let me know when the new tracking is active. And I leave for my trip on the
16th so if you think it will get here after that then I can send a new
address!
Thanks!
AGENT2026-06-11 15:42:12· email/helpdesk
Dear Catherine,
Thank you for confirming your details!
We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2360439NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that.
You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case.
Regarding the signature requirement, once your tracking becomes active, we'll submit a request to the courier on your behalf for delivery without a signature. Please note that approval of this request and the final delivery method remain subject to the courier's local policies and the driver's discretion.
If you have any other questions about your order, please reach out to us anytime, and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently.
Kindest,
Anna x