Re: My package said it was delivered today but i have not recovered , I have not received it, Can you ge ...

Hi, welcome to TRIANGL! I see your package is marked as delivered but you haven't received it yet. Could you please provide your order number and the email address you used at checkout? This will help me locate your order and investigate the issue. Please use the verification button to share this information securely. Thank you!

Please provide your order number and the email address used at checkout using the verification button so I can assist you further with your delivery issue.

Please provide your order number and the email address used at checkout using the verification button so I can assist you further with your delivery issue.

Thanks for sharing your email address. To proceed, please also provide your order number using the verification button so I can securely check the proof of delivery and delivery status for your package.

Thanks for providing the order number and email. For security reasons, please use the verification button to authenticate your details so I can retrieve the proof of delivery and delivery status for your order.

The verification button is located in the chat interface where we're communicating. It should be labeled "Verify" or similar. Please click it to securely share your order details and authenticate your identity. This step is needed to access the proof of delivery and delivery status for your order #2374801NA associated with your email.

Signed in successfully.

Your order #2374801NA has been delivered to the shipping address at 27 Red Fox Drive, Natchez, Mississippi, 39120, United States. You can track it and view the proof of delivery directly via FedEx using tracking number 530815004305 at this link: [https://www.fedex.com/fedextrack/?trknbr=530815004305](https://www.fedex.com/fedextrack/?trknbr=530815004305).

I understand your concern that the tracking shows delivered but you have not received the package, and even your cameras did not record a delivery. I'm connecting you with one of our team members now — a live agent will be with you shortly to look into this for you and help resolve the issue.

Hi!

You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!

I'm sorry to hear that, Lisa.

Have you tried contacting FedEx or asking around your neighbors?

Got it.

I will need to endorse this to our Orders Team for further checking, Lisa.

Kindly wait for an update via email within 24 hours.

You're welcome! Is there anything else I might be able to help you with today? :)

I just want to check if you’re still there?

I’m sorry but I have to close this chat as I did not receive any reply from you. Please feel free to start another chat should you need further assistance. Have a nice day! :) xx

#2374801NA Hi Orders, for your assistance, please. Thank you. xx missing order / "My order says it was delivered but i did not recieved it. Can you try to get proof of delivery from fedex so i can see if they took it to the wrong jouse. I have tried tracking it but was not delivered. I even checked my cameras and no deliveries were made to my jouse"

Dear Lisa, Thank you for your email. We understand the urgency of resolving this matter and are committed to helping you find a resolution. The tracking for Order #2379378NA shows your parcel as delivered on Tuesday, 6/30/2026 at 1:28 pm and signed for by L.Willis. Please find the attached FedEx proof of delivery. Kindly check if the details are familiar and feel free to get back to us with any updates. We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html. To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html. You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=530815004305&trkqual=2461219000~530815004305~FX&trkcarr=FDXE&opod=true. If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Katrina x