31,919 tickets1-100

Re: Order #2338059NA

diana osiecki 路 dianagalla@hotmail.com 路 Gorgias #225479963

closed
Opened
10 Jun 2026, 08:53
Closed
20 Jun 2026, 05:15
Assignee
Geelah - Returns Team
Order
2338059
returnsreturns_clarificationreturns_processedreturns_snooze_48hrstrianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-06-10 08:53:22路 email/helpdesk
    Dear Diana, We are reaching out regarding your Refund request for order #2338059NA. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double-check this and process your request as soon as possible. Kindest, Pearl
  2. AGENT2026-06-10 08:55:07路 email/helpdeskINTERNAL
    #2338059NA / F4D9BB2926116 / rec'd incorrect sku in WH should be VINPOR2ABOTS 6/4/2026 #2338059NA F4D9BB2926116 DIANA OSIECKI VINPOR2TOPS 1 USPS9400150899563430387501 336825 6/8/2026 6/4/2026 #2338059NA F4D9BB2926116 DIANA OSIECKI MAIMEN2ABOTS 1 USPS9400150899563430387501 336826 6/8/2026
  3. AGENT2026-06-17 09:34:24路 email/helpdesk
    Dear Diana, I hope this email finds you well. We鈥檙e reaching out to follow up on our previous email regarding your Refund request for order #2338059NA and wanted to kindly remind you that we鈥檙e awaiting your response to proceed further. We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double-check this and process your request as soon as possible. Please be advised that if we don鈥檛 hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we鈥檒l be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joanna
  4. CUSTOMER2026-06-17 14:39:05路 email/email
    Hello, I have returned the Vinca-Porte pink geometric triangle bathing suit in a size small. It was $119.00. I ordered 2 suits. That one dd not fit. Thank you, Diana Osiecki
  5. AGENT2026-06-20 05:15:44路 email/helpdeskINTERNAL
    2338059NA / F4D9BB2926116
  6. AGENT2026-06-20 05:15:44路 email/helpdesk
    Hi Diana, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Thank you for your confirmation. We're pleased to inform you that your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you鈥檒l receive a notification email once the process is complete. If you need any further assistance, please don鈥檛 hesitate to reach out鈥攚e鈥檙e happy to help! Wishing you a wonderful day! Kindest, Geelah
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