You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
returns-and-exchanges
Firstname:
Mattie
Lastname:
Kelley
Email:
matilda.kelley37@gmail.com
Phone:
+17432239829
Ordernumber:
2361132NA
Body:
Good afternoon! When attempting to exchange my suit, it
will not let me past the last question of reviewing my order. It
has been less than a week since I received my order and the
exchanges are in stock.
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AGENT2026-06-25 03:08:17· email/helpdesk
Dear Mattie,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
I sincerely apologize for the error you're experiencing with our online portal. I understand how frustrating it can be to complete the entire process only to be unable to move forward at the final step.
We'd be happy to help resolve this for you. To proceed with your request, please confirm the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability.
We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request.
We look forward to your response!
Kindest,
Jetz
CUSTOMER2026-06-25 03:40:13· email/email
Hi! Yes, I Bought the
VINCA - SKY HIGH BLUE TRIANGLE BIKINI SET
I originally bought the top in an XXS and would like to exchange for a SMALL
I also bought the STANDARD style bottoms in an XS with CHEEKIEST coverage
which I would like to return for a STANDARD style XS with CHEEKY coverage.
My total after tax and shipping was:
$148.39
Thank you!!
AGENT2026-06-30 00:47:14· email/helpdesk
Hi Mattie,
Thank you for your response! We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We are confirming your exchange request and have approved the exchange for the following items:
Returning: VINCA - SKY HIGH Set: XXS / XS Cheekiest standard
(Send back the full set, please include your bag/pouch in original plastic packaging.)
Exchanging For: VINCA - SKY HIGH Set: S / XS Cheeky standard
(Your new parcel will be sent to the original shipping address provided upon purchase.)
Return Authorization (RA) Number: 1710DE2948760
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Joan
AGENT2026-06-30 00:47:23· email/helpdeskINTERNAL
EX #2361132NA / 1710DE2948760
VINSKY3TOPS 72 STASKY3BBOTXS 35
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