Re: Order #2365323NA

This thread was longer than the field limit and was shortened on import.

1. CUSTOMER2026-06-23 14:57:32· email/email
   Hello, I have a question! I ordered the black/white JET bikini (as you can see from my order number), but the bottom is too big. I would like to exchange it for the other model instead. How can I best arrange an exchange for only the bikini bottom, without having to return the entire bikini? I look forward to hearing from you!
2. AGENT2026-06-27 04:25:09· email/helpdesk
   Dear Mickey, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We have received your Exchange Request for Order #2365323NA We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the Bottom Style + Size + Shape you wish to exchange for and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Joanna
3. AGENT2026-06-27 04:25:16· email/helpdeskINTERNAL
   Pending approval: 2365323NA
4. CUSTOMER2026-06-27 08:07:02· email/email
   Hi Joanna, Thank you for getting back to me. I would like to exchange the bikini bottom for: Bottom Style: minimal Size: S Shape: Cheeky Please let me know if this option is available and send over the return instructions and RA code. Thank you, Mickey Verzonden vanuit Outlook voor iOS ________________________________ Van: Customer Care Verzonden: Saturday, 27 June 2026 06:25:10 Aan: Mickey Mossel Onderwerp: Order #2365323NA Dear Mickey, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We have received your Exchange Request for Order #2365323NA We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the Bottom Style + Size + Shape you wish to exchange for and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request.
5. CUSTOMER2026-06-30 12:04:41· email/email
   Hello could you please respond? I need the bikini for my holiday! Verzonden vanuit Outlook voor iOS ________________________________ Van: Mickey Mossel Verzonden: Saturday, 27 June 2026 10:07:02 Aan: Customer Care Onderwerp: Re: Order #2365323NA Hi Joanna, Thank you for getting back to me. I would like to exchange the bikini bottom for: Bottom Style: minimal Size: S Shape: Cheeky Please let me know if this option is available and send over the return instructions and RA code. Thank you, Mickey Verzonden vanuit Outlook voor iOS ________________________________ Van: Customer Care Verzonden: Saturday, 27 June 2026 06:25:10 Aan: Mickey Mossel Onderwerp: Order #2365323NA Dear Mickey, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We have received your Exchange Request for Order #2365323NA We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the Bottom Style + Size + Shape you wish to exchange for and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request.
6. AGENT2026-07-01 10:57:15· email/helpdesk
   Dear Mickey, Thank you for getting in touch and we sincerely apologize for the delay. Just a quick note - when multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay. We are eager to assist but unfortunately, the style you have selected: JETT Black Bikini Bottom S / Minimal / Cheeky is out of stock. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. Since you mentioned that you need the bikini for your holiday as soon as possible, the quickest option would be to place a new order for an available style or size from our website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-26 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2365323NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Lynn
7. AGENT2026-07-01 10:57:41· email/helpdeskINTERNAL
   #2370997NA 3062C82947186 / MINJETFBBOTS 0
8. CUSTOMER2026-07-06 11:56:37· email/email
   Hi Lynn, Thank you for your email and for explaining the available options. I only just saw your message today, so unfortunately I missed it while the shipping code was still valid. Is it possible to issue a new shipping waiver code, or let me know what my options are now? I would still like to exchange my bikini if possible. Thank you in advance, and I look forward to hearing from you.
9. CUSTOMER2026-07-06 11:59:35· email/email
   And I would like to have the Bottom style: Tie-Side Coverage: Cheeky Jett black Size S Verzonden vanuit Outlook voor iOS ________________________________ Van: Mickey Mossel Verzonden: Monday, 06 July 2026 13:56:37 Aan: Returns Team Onderwerp: Re: Order #2365323NA Hi Lynn, Thank you for your email and for explaining the available options. I only just saw your message today, so unfortunately I missed it while the shipping code was still valid. Is it possible to issue a new shipping waiver code, or let me know what my options are now? I would still like to exchange my bikini if possible. Thank you in advance, and I look forward to hearing from you.
10. AGENT2026-07-09 05:19:08· email/helpdesk
    Hi Mickey, Thank you for your email. Please use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 We will provide you with the return address and complete instructions once you have confirmed the above. Kindest, Kyla
11. CUSTOMER2026-07-09 17:03:31· email/email
    Hi Kyla, I just ordered! Confirmation #95P080XYH Verzonden vanuit Outlook voor iOS ________________________________ Van: Returns Team Verzonden: Thursday, 09 July 2026 07:19:09 Aan: Mickey Mossel Onderwerp: Re: Order #2365323NA Hi Mickey, Thank you for your email. Please use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 We will provide you with the return address and complete instructions once you have confirmed the above.
12. CUSTOMER2026-07-11 12:09:51· email/email
    Hello, I just ordered can I have the return label? Verzonden vanuit Outlook voor iOS ________________________________ Van: Mickey Mossel Verzonden: Thursday, 09 July 2026 19:03:31 Aan: Returns Team Onderwerp: Re: Order #2365323NA Hi Kyla, I just ordered! Confirmation #95P080XYH Verzonden vanuit Outlook voor iOS ________________________________ Van: Returns Team Verzonden: Thursday, 09 July 2026 07:19:09 Aan: Mickey Mossel Onderwerp: Re: Order #2365323NA Hi Mickey, Thank you for your email. Please use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 We will provide you with the return address and complete instructions once you have confirmed the above.
13. CUSTOMER2026-07-13 11:40:31· email/email
    Hello, I just emailed a couple of times! I want the return address and label to send the bikini back! Please reply! Mickey Order #2365323NA Verzonden vanuit Outlook voor iOS ________________________________ Van: Mickey Mossel Verzonden: Saturday, 11 July 2026 14:09:51 Aan: Returns Team Onderwerp: Re: Order #2365323NA Hello, I just ordered can I have the return label? Verzonden vanuit Outlook voor iOS ________________________________ Van: Mickey Mossel Verzonden: Thursday, 09 July 2026 19:03:31 Aan: Returns Team Onderwerp: Re: Order #2365323NA Hi Kyla, I just ordered! Confirmation #95P080XYH Verzonden vanuit Outlook voor iOS ________________________________ Van: Returns Team Verzonden: Thursday, 09 July 2026 07:19:09 Aan: Mickey Mossel Onderwerp: Re: Order #2365323NA Hi Mickey, Thank you for your email. Please use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-27 We will provide you with the return address and complete instructions once you have confirmed the above.
14. AGENT2026-07-14 05:11:04· email/helpdesk
    Dear Mickey, We apologize for the delay in our response and appreciate your patience. Thank you for your understanding, and we're sorry for any inconvenience this may have caused. Thank you for sharing your new Confirmation #95P080XYH. We would appreciate your understanding that at this moment we do not offer nor have the option to provide our valued customers with return label. The shipping cost incurred for returning item/s to Triangl for an exchange or refund are not covered or reimbursed by us. Your return for Order #2365323NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MIMA - JETT Black Crop Bikini Top M and Bottom S / Minimal / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2365323NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For customers located in EU member countries only): Netherlands TRIANGL RETURNS Incheonweg 7 1437EK Rozenburg The Netherlands ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. • 14-Day EU Right of Withdrawal: Please note that under the 14-Day EU Right of Withdrawal, original shipping costs are only refunded when the entire order is returned. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email