2,272 tickets1-100

Re: Phone number for customer help is incorrect , Speak to representative, Your contact phone number lis ...

Emma Oplinger · emmaoplinger12@gmail.com · Gorgias #225392757

closed
Opened
9 Jun 2026, 16:14
Closed
9 Jun 2026, 17:47
Assignee
Lynn - Returns Team
Order
2341111
CSAT
1/5
retreturnsreturns_follow-upreturns_processedtrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-09 16:14:47· chat/gorgias_chat
    Phone number for customer help is incorrect
  2. CUSTOMER2026-06-09 16:14:56· chat/gorgias_chat
    Speak to representative
  3. AI_AGENT2026-06-09 16:15:13· chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.
  4. AGENT2026-06-09 16:15:45· chat/helpdesk
    Hi, I’m Lery, and I’ll be helping you from here. :)
  5. CUSTOMER2026-06-09 16:16:01· chat/gorgias_chat
    Your contact phone number listed is incorrect
  6. CUSTOMER2026-06-09 16:16:20· chat/gorgias_chat
    It will no go through. I need to speak to someone about my refund
  7. AGENT2026-06-09 16:17:05· chat/helpdesk
    Oh, I am sorry but we do not have a phone number that you can call but I'd be glad to help you with any concern.
  8. AGENT2026-06-09 16:17:20· chat/helpdesk
    How can I help you with your refund?
  9. CUSTOMER2026-06-09 16:17:50· chat/gorgias_chat
    It’s quit literally listed on your website. I want to speak with someone on the phone
  10. CUSTOMER2026-06-09 16:18:26· chat/gorgias_chat
    It is ridiculous you can’t call a talk to a person.
  11. AGENT2026-06-09 16:19:14· chat/helpdesk
    Sorry, we really do not have a number for your to call or us to call from. But we can be reached via email and live chat 24/7.
  12. CUSTOMER2026-06-09 16:20:01· chat/gorgias_chat
    THATS RIDICULOUS
  13. CUSTOMER2026-06-09 16:20:14· chat/gorgias_chat
    I want my refund now. You are the worst company to work with
  14. CUSTOMER2026-06-09 16:21:19· chat/gorgias_chat
    Order #2341111NA
  15. CUSTOMER2026-06-09 16:21:36· chat/gorgias_chat
    I returned it over a week ago.
  16. AGENT2026-06-09 16:22:52· chat/helpdesk
    I am sorry if it caused you any trouble but I'll do my best to help you with your concern.
  17. AGENT2026-06-09 16:23:07· chat/helpdesk
    Can I first have the email address used to create the order, please?
  18. CUSTOMER2026-06-09 16:23:23· chat/gorgias_chat
    Emmaoplinger12@gmail.com
  19. AGENT2026-06-09 16:24:33· chat/helpdesk
    May I also ask for the name of the shipping company you used to send the bikini back to us and the tracking number, please?
  20. CUSTOMER2026-06-09 16:25:05· chat/gorgias_chat
    No because I don’t have any of it on hand right now.
  21. AGENT2026-06-09 16:27:40· chat/helpdesk
    That's alright.
  22. AGENT2026-06-09 16:27:46· chat/helpdesk
    For this case, I will have your details escalated to our Returns Team for follow-up so they can email you back within 24 hours.
  23. CUSTOMER2026-06-09 16:28:11· chat/gorgias_chat
    I already emailed them over 24 hours ago and have received no response.
  24. CUSTOMER2026-06-09 16:28:26· chat/gorgias_chat
    I just want my money back.
  25. AGENT2026-06-09 16:30:32· chat/helpdesk
    I do see that our Returns Team have received your email. They normally respond within 48 hours. But I have already escalated your details as we speak so rest assured that your concern will be prioritized and you will receive an update asap.
  26. CUSTOMER2026-06-09 16:31:15· chat/gorgias_chat
    So I have to wait even longer
  27. AGENT2026-06-09 16:32:49· chat/helpdesk
    We kindly ask if you can allow our Returns Team to review your request and update you within 24 hours.
  28. CUSTOMER2026-06-09 16:35:08· chat/gorgias_chat
    It’s obviously not your fault. But it is ridiculous that you buy something per a sizing chart and you get it and it just doesn’t fit whatsoever. Then have to return it on you own dime and have to go out of your way to email you all to even return it. Then have to wait on email replies just to get ur money back for something you buy per the companies sizing chart.
  29. CUSTOMER2026-06-09 16:36:20· chat/gorgias_chat
    And you can’t even speak to a real person on the phone either!
  30. AGENT2026-06-09 16:40:56· chat/helpdesk
    I can see your frustration and we sincerely apologize for any trouble this has caused. I'm very sorry to hear too that the sizing didn't work out for you. We try very hard to provide proper recommendations, but we cannot always guarantee a perfect fit as every body type and shape is different. As for the refund, it is normally processed once we receive the items your returned back at our warehouse which is why I am asking for the shipping details as well. But if you don't have access to it at the moment, that's alright. Our Returns Team can check with the warehouse if the items you returned as been received so they can update you on the refund timeframe. I am sorry if we do not have a phone number that you can call but our Live Chat and email support are available 24/7. We just kindly ask for time to answer each email.
  31. AGENT2026-06-09 16:43:19· chat/helpdesk
    I just want to check if you're still online?
  32. CUSTOMER2026-06-09 16:44:13· chat/gorgias_chat
    I understand sizing not being perfect but that shit barely covered a nipple honey
  33. CUSTOMER2026-06-09 16:44:34· chat/gorgias_chat
    That not just a little off
  34. CUSTOMER2026-06-09 16:45:43· chat/gorgias_chat
    Tracking is below. UPS: 1Z1A1F980318164514
  35. CUSTOMER2026-06-09 16:45:48· chat/gorgias_chat
    It states delivered
  36. CUSTOMER2026-06-09 16:46:37· chat/gorgias_chat
    It was received Friday
  37. CUSTOMER2026-06-09 16:46:44· chat/gorgias_chat
    I want my money
  38. AGENT2026-06-09 16:47:02· chat/helpdesk
    Thank you for these information and for the feedback regarding our sizing. I'll make sure to pass them along and inform our Returns Team of the tracking details.
  39. AGENT2026-06-09 16:47:19· chat/helpdesk
    Please allow them to email you back within 24 hours.
  40. CUSTOMER2026-06-09 16:47:25· chat/gorgias_chat
    Bruh
  41. CUSTOMER2026-06-09 16:47:36· chat/gorgias_chat
    I got you what you asked for
  42. AGENT2026-06-09 16:49:54· chat/helpdesk
    We appreciate the information. It'll help check the status of your refund. But I am afraid I do not have the tools to check on the status of the items you returned and the refund which is why I have escalated your concern to our Returns Team so they can email you back asap.
  43. AGENT2026-06-09 16:51:44· chat/helpdesk
    Sorry, are you still there?
  44. CUSTOMER2026-06-09 16:52:15· chat/gorgias_chat
    Obviously there is nothing you can do for me.
  45. AGENT2026-06-09 16:54:40· chat/helpdesk
    I regret not being able to provide you with an update due to system limitations but rest assure your concern has been escalated.
  46. AGENT2026-06-09 16:56:36· chat/helpdesk
    I just want to check if you're still online?
  47. AGENT2026-06-09 16:58:48· chat/helpdesk
    It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx
  48. AGENT2026-06-09 16:58:59· chat/helpdeskINTERNAL
    2341111NA | Emmaoplinger12@gmail.com refund ff-up tracking: UPS: 1Z1A1F980318164514 "I want my refund now. You are the worst company to work with Order #2341111NA I returned it over a week ago It was received Friday I want my mone" "Tracking is below. UPS: 1Z1A1F980318164514 It states delivered" RT: https://triangl.gorgias.com/app/ticket/223109694
  49. AGENT2026-06-09 17:47:50· email/helpdesk
    Hi Emma, Thank you for your message, and we’re sorry for the frustration this situation has caused. We can confirm that your return for Order #2341111NA has been received at our warehouse and your refund has already been processed to your original payment method. Refund details for your reference: Refund ID: 23865911 | Original Date: 09/06/2026 17:46:15 | Status: Completed While the refund has been successfully issued on our end, the time it takes to reflect in your account may vary depending on your bank or payment provider. We completely understand how important this is for you and appreciate your patience while everything was completed. If you need any further assistance, we’re here to help. Kindest, Lynn
  50. AGENT2026-06-09 17:48:28· email/helpdeskINTERNAL
    #2341111NA 72A2412925190 - RF PROCESSED 6/10/26 #2341111NA 72A2412925190 EMMA OPLINGER MIMSAL4TOPM 1 UPS1Z1A1F980318164514 336900 6/8/2026 #2341111NA 72A2412925190 EMMA OPLINGER DET10BSAL4ABOTS 1 UPS1Z1A1F980318164514 336901 6/8/2026
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