Re: Request for Assistance — Bikini Faded After One Wear

Hello Triangl Team, I hope you're doing well. I'm reaching out regarding a bikini I purchased in April that has experienced significant fading after only one wear. I was extremely excited to receive it because I've always loved Traingl's designs and have been a frequent customer of the brand. The bikini arrived as a beautiful bright yellow color, but after only wearing it once and carefully following the exact care instructions provided, the color faded dramatically to a much darker, dull yellow/tan shade. I was genuinely surprised and disappointed by this result, especially considering the swimsuit had only been worn a single time and was cared for exactly as directed. One of the reasons I continue to purchase from Triangl is because I trust the quality of your products, so this experience was particularly disappointing. Given the minimal use and proper care, I would not have expected such a significant change in color. I've attached photos showing the bikini as advertised when purchased and as it arrived compared to its current condition after one wear and washing accordingly to the provided instructions. The difference is very noticeable. I would greatly appreciate if your team could review this situation and help with a replacement, as I truly love the style and would love to continue supporting the brand. Thank you for your time and consideration. I look forward to hearing from you. Provided below is my order information.

Dear Crystel, Thank you for your response, I really appreciate it. It definitely was a very disappointing experience but I am happy to provide all the information below to ensure the best resolution possible. - The bikini was washed in cold water, and I used a gentle soap (not detergent). - The bikini was hand washed and I laid it flat to dry in the shade. - The bikini was worn in the ocean. My usual bikini care routine immediately after use is to rinse the bikinis in cold water and gently swish it around in the soapy water for a few minutes. After that I rinse throughly with cool water until all of the soap is removed. And then I lay the bikinis flat to dry in the shade. - The bikini did not come into intense contact with any of those products, only a little bit of spray sunscreen if it got on it from me spraying myself. - The bikini was not exposed to direct sunlight while it was drying but it was exposed in sunlight while I was at the beach for roughly 2 hours. - The only time the bikini was in contact with water or being "soaked" was when I was following the proper care instructions of swishing it around with gentle soap in cold water for a few minutes. I would greatly appreciate your consideration in accommodating my request. I have always loved Triangl and truly value your brand, which is why I was so disappointed when this happened. I have taken great care to follow all of the recommended care instructions, and I was sad to see the significant fading occur. I hope you understand my concern, and I would be very grateful for any assistance you are able to provide in resolving this matter. Thank you for your time and understanding. I look forward to hearing from you.

Hi Nikka, I really appreciate your help thank you so much. I would love to receive the same bikini again!! I really appreciate your team's willingness to work with me this is truly why I love your brand! If possible, I would like to wait until the items are back in stock so I can get the same bikini! I truly loved that one and definitely would like to do the same one. As for shipping, same address works perfect and I understand this is a one-time exception. Again, thank you so much for your help. Please let me know if there is anything further you need from me. Will I be hearing from you once the items are shipped? Let me know, thanks!

Hi Lynn, Thank you so much for getting back to me!! Thanks again for all your help I really appreciate it and can't wait to receive my new bikini!