CUSTOMER2026-06-11 22:25:35路 email/email
Hello,
This return is in the mail to be returned within the week - please issue a
full refund.
AGENT2026-06-13 20:51:25路 email/helpdesk
Dear Hayley,
Thanks for reaching out, we'd love to check the status of your request.
Upon checking, your request for order 2332759NA is an exchange. Could you please confirm whether you would now prefer a refund instead and would like to cancel the exchange request?
Additionally, could you please provide a photo of your return postage receipt showing the tracking number and the courier used?
Looking forward to your reply!
Kindest,
Joan
AGENT2026-06-13 20:51:36路 email/helpdeskINTERNAL
#2332759NA / D9984B2920553 | Possible EX to RF
RT https://triangl.gorgias.com/app/ticket/222193532
CUSTOMER2026-06-13 21:22:46路 email/email
Hi,
Please issue a full refund to original form of payment! Please see photo
attached!
AGENT2026-06-17 01:39:15路 email/helpdesk
Hi Hayley,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Thank you for sending in your proof of postage receipt.
As much as we'd love to help you with updating your request for a refund, as communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away.
Otherwise, kindly confirm if you wish to proceed with DARA - JETT BLACK TRIANGLE BIKINI SET - TOP S and SMALL CHEEKY BOTTOMS.
Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request.
Kindest,
Geelah
AGENT2026-06-17 01:40:01路 email/helpdeskINTERNAL
#2332759NA D9984B2920553 / cx wants RF but shipped beyond 14 days
POP 6/09/26 / ADD 6/12/26 / TN 9400150899563439174706
CUSTOMER2026-06-18 22:23:52路 email/email
Hello,
Please use the following styles and mail to the following address:
VINCA Ebony Black Triangle Bikini Set
Top: M
Bottoms: Small
Cheeky Tie Strong
JARA JETT BLACK BIKINI
TOP: Small
Bottom: Small
Tie
Cheeky
VINCA HORIZON STRIPE TRIANGLE BIKINI SET
TOP: M
Bottom: S
Tie, Cheeky
Shipping Address
14002 Palawan Way
PH09
Marina Del Rey, CA 90292
AGENT2026-06-20 07:26:39路 email/helpdesk
Hi Hayley,
Thanks for sending this through.
Great news, your exchange for the VINCA - EBONY BLACK - Top / M :: Bottom / S / Tie-side / Cheeky has been processed and a new Order Confirmation has been sent. Please note, the tracking number will follow in the next 1-2 business days.
I have also put through a request to refund the price difference for your exchange. A credit will automatically be applied to the original payment method within 10 business days and a notification email will be sent once complete.
Feel free to get in touch at any time should you require further assistance.
Kindest,
Nikka
AGENT2026-06-20 07:27:02路 email/helpdeskINTERNAL
OTE EX: 2332759NA / D9984B2920553
PROCESSED: 6/20/2026
NEW ORDER: 2369084NA - NOT ELIGIBLE FOR EX/RF
6/12/2026 #2332759NA D9984B2920553 HAYLEY SCHULZ NMALAVARTOPSPP 1 USPS9400150899563439174706 338700 6/18/2026
6/12/2026 #2332759NA D9984B2920553 HAYLEY SCHULZ NMALAVARABOTS 1 USPS9400150899563439174706 338701 6/18/2026