31,919 tickets1-100

Re: Triangl Bikini bled through clothes

natalia Sanborn 路 nata826@icloud.com 路 Gorgias #226020809

closed
Opened
14 Jun 2026, 02:17
Closed
25 Jun 2026, 01:31
Assignee
Nikka - Returns Team
CSAT
5/5
rt_ai assistedreturnsreturns_tier 2trianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-14 02:17:05路 email/email
    Hello, I recently purchased a bikini from your company and am extremely disappointed with my experience. While wearing the bikini underneath a white cover-up, the dye from the swimsuit bled through and permanently stained the cover-up. The stain has not come out despite multiple attempts to wash it according to the care instructions. What is particularly frustrating is that I had already washed the bikini prior to wearing it, so I did not expect any color transfer to occur. I invested a significant amount of money in both the bikini and the cover-up, and at no point was I warned that the swimsuit could bleed or transfer dye onto other clothing. Had I been aware of this risk, I would have taken additional precautions. I have attached photos of the stained cover-up, along with my order number, for your review. I would appreciate your assistance in resolving this matter and look forward to your prompt response. Thank you for your time and attention.
  2. AGENT2026-06-17 05:56:50路 email/helpdesk
    Dear Natalia, Thank you for reaching out, and we're very sorry to hear about your experience. We completely understand how disappointing and frustrating it must be to discover that your cover-up was stained, especially after investing in both items and taking the precaution of washing the bikini before wearing it. We appreciate you bringing this matter to our attention and for providing the photos of the stained cover-up along with your order information. To help us investigate this further, could you please also send us photos of the bikini itself? This will allow our team to review the condition of the garment and better assess the situation. Regarding color transfer, this can occasionally occur with dyed fabrics, particularly during the first few wears and washes. As a precaution, we generally recommend rinsing swimwear by hand in cold water with a mild detergent both before and after use. Cold water helps keep the fabric fibers closed, which can assist in retaining excess dye and reducing the risk of color bleeding. That said, we understand your concern, especially since you had already washed the bikini prior to wearing it, and we would like the opportunity to review the additional photos so we can determine the best way to assist you. We look forward to receiving the photos of the bikini and will continue working with you toward a resolution as quickly as possible. Kindest, Joanna
  3. AGENT2026-06-17 05:56:57路 email/helpdeskINTERNAL
    #2350350NA linked
  4. CUSTOMER2026-06-20 17:44:24路 email/email
    Thank you for your response and for looking into this! I really appreciate it. I did wash the bikini prior to wearing it, following the recommended care instructions. It was washed in cold water and handled carefully, which is why I was surprised when the color still transferred and stained my cover-up. I appreciate your willingness to investigate further. I have attached photos of the bikini as requested and look forward to hearing your assessment and any possible resolution. Thank you again for your time and assistance. Kind regards, Natalia
  5. AGENT2026-06-23 09:43:40路 email/helpdesk
    Dear Natalia, Thank you for providing us with photos. I鈥檓 so sorry for the experience you鈥檝e had upon receiving your bikini. Please know this isn鈥檛 the experience we ever want for you. We take great pride in our product quality, and each piece undergoes thorough quality control before being shipped. However, in rare instances, faulty can occur, and we are committed to making things right by providing you with a prompt replacement. We鈥檇 love to help you find a new bikini. Please send us your top 3 preferred styles within the same price range as your original set, including the style name, top and bottom sizes, and bottom shape/coverage (if applicable). Once we receive your selections, we鈥檒l do our best to secure an available option for you. Just a couple of things to keep in mind: For tax reasons that vary by state, we can only ship the replacement to the same address used in your original order. We look forward to your reply. Kindest, Crystel
  6. AGENT2026-06-23 09:43:56路 email/helpdeskINTERNAL
    NON CX FA EX 2350350NA / BLEED / OFFERED DIFF STYLE
  7. CUSTOMER2026-06-23 14:38:41路 email/email
    Thank you for helping me so much, I appreciate this costumer service a lot! My top three choices in no particular order are VINCA - MATO RED TRIANGLE BIKINI SET VINCA - BANC BLUE TRIANGLE BIKINI SET VINCA - JOLY BLUE TERRY TOWELLING TRIANGLE BIKINI SET All of these would be an XS top and XS tie cheeky bottoms. Thank you again and it is actually perfect if you ship it to the same address as before.
  8. AGENT2026-06-25 01:31:44路 email/helpdesk
    Dear Natalia, Thank you for sending your choices! I have filed a request to have your new VINCA - MATO - Top / XS :: Bottom / XS / Tie-side / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2350350NAEX If we can be of any additional help, please do not hesitate to reach out to us鈥攚e're always happy to help! Kindest, Nikka
  9. AGENT2026-06-25 01:37:34路 email/helpdeskINTERNAL
    NON-CX FA EX: 2350350NA / 2350350NAEX PROCESSED: 6/25/2026 NEW ORDER: 2373958NA
Replies are sent through Open Doors, so they stay on the customer record.