31,919 tickets1-100

Re: Triangl Order #2349753NA

Kaitlyn Green Ā· kaitlynraygreen@gmail.com Ā· Gorgias #225073507

closed
Opened
8 Jun 2026, 11:10
Closed
16 Jun 2026, 06:43
Assignee
Nikka - Returns Team
Order
2349753
promo10returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-06-08 11:10:34Ā· email/helpdesk
    Dear Kaitlyn, Thank you for reaching out. We’re sorry to hear the items didn’t fit as expected. With swimwear, we know that sometimes a different style or size can make all the difference. Before proceeding with a refund, we’d be happy to offer you the option to exchange your item for any other style from the TRIANGL collection of the same value. As a thank-you for choosing an exchange, we can also provide a $10 USD refund back to your original payment method. If you’d like to proceed with an exchange, simply send us: • The style name • Top size • Bottom size • Preferred bottom coverage (if applicable) and we’ll guide you through the next steps. Of course, if you would still prefer a refund instead, that’s absolutely fine too — just let us know and we’ll assist further. Please note that original shipping costs are non-refundable. Kindest, Crystel
  2. AGENT2026-06-08 11:10:50Ā· email/helpdeskINTERNAL
    PENDING APPROVAL #2349753NA / 2A47F22933079 / PROMO10
  3. CUSTOMER2026-06-08 11:47:57Ā· email/email
    Thank you, Well I liked the suit a lot but the bottom didn't offer enough coverage for me. I remember there was another bottom style to choose from but maybe you could provide some guidance. I think the sizing was right, I just need more coverage.
  4. AGENT2026-06-09 00:09:14Ā· email/helpdesk
    Hi Kaitlyn, Thank you so much for your feedback! I'm glad to hear you loved the suit overall. I checked your order, and the SALA Blue Bikini Bottom only comes in one bottom style, which is our Minimal bottom. It is available in two coverage options: Cheeky and Cheekiest. Upon checking, the coverage you currently have is the Cheeky version, and unfortunately, we don't offer a fuller coverage option for this particular style. If you're looking for more coverage, you may want to consider exchanging your full set for a different bikini style. We have several other options that come with Standard bottoms or Tie-Side bottoms, which generally provide more coverage and may be a better fit for what you're looking for. If you'd like assistance finding an alternative style, we highly recommend reaching out to our Live Chat team for real-time assistance. They're the best for personalized style and sizing recommendations and would be happy to help you find a suit that offers the coverage you're looking for. Once you've decided, please let us know the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. Looking forward to your response! Kindest, Nikka
  5. CUSTOMER2026-06-15 12:09:59Ā· email/email
    Thank you, I think I am going to proceed with the return if you can provide me with what I need to move forward.
  6. AGENT2026-06-16 06:42:27Ā· email/helpdesk
    Dear Kaitlyn, Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. āø» Items Approved for Refund: MIMA - SALA Blue Crop Bikini Top S+ / Bottom M / Minimal / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2A47F22933079 āø» 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. āø» 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. āø» 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. āø» Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States āø» Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. āø» Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Crystel
  7. AGENT2026-06-16 06:42:30Ā· email/helpdeskINTERNAL
    #2349753NA / 2A47F22933079
  8. AGENT2026-07-04 04:03:08Ā· email/helpdeskINTERNAL
    #2349753NA / 2A47F22933079 6/26/2026 #2349753NA N/A KAITLYN GREEN MIMSAL4TOPSX 1 UPS420945789400136106196451420165 343062 6/30/2026 6/26/2026 #2349753NA N/A KAITLYN GREEN MINSAL4ABOTM 1 UPS420945789400136106196451420165 343063 6/30/2026
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