AGENT2026-06-10 13:23:24· email/helpdesk
Dear Roni,
We're emailing about your Refund Request for Order #2317674NA that was approved on May 4, 2026.
As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, we received your items beyond the specified time frame however we are willing to make an exception and process an exchange for you. Please let us know your top 3 styles that are currently available online at the same price as your original order (Style + Top/Bottom Sizes + Bottom Shape if applicable), and we'll process your new order right away.
Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. If a refund amount is due, this will be processed at the time of your request.
Kindest,
Crystel
AGENT2026-06-10 13:23:51· email/helpdeskINTERNAL
6/9/2026 #2317674NA #0CF7862907526 RONI Libis NMAIALIBBOTM 1 LX079322565IL polybad had been broken 162622 6/9/2026
6/9/2026 #2317674NA #0CF7862907526 RONI Libis NMAIALITOPSP 1 LX079322565IL polybad had been broken 162623 6/9/2026
CLARIFICATION Shipped beyond 14 days - OTE EX #2317674NA / 0CF7862907526
AGENT2026-06-17 13:54:15· email/helpdesk
Dear Roni,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the items you returned to our warehouse and wanted to kindly remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Kiara
CUSTOMER2026-06-17 20:26:44· email/email
*Subject:* Request for Refund Reconsideration – Order #2317674NA
Hi
Thank you for your email and for offering an exchange despite the delay in
receiving my return.
I truly appreciate your willingness to make an exception. However, I would
kindly like to ask if you could reconsider and approve a refund instead of
an exchange.
The delay in returning the package was not intentional. As you may know,
during this period Israel has been experiencing an ongoing security
situation, which has caused disruptions and delays in shipping and
international deliveries. Unfortunately, these circumstances were beyond my
control and affected the return process.
I returned the items in good faith and as soon as I was able to do so.
Given these exceptional circumstances, I would be extremely grateful if you
could make a final exception and process a refund to the original payment
method.
I have always appreciated TRIANGL's customer service and hope you will be
able to help me with this request.
Thank you for your time and consideration. I look forward to hearing from
you.
AGENT2026-06-21 14:47:45· email/helpdesk
Dear Roni,
While we typically accept returns within 14 days from the approval date, we would like to make a one-time exception to keep our valued customers happy and allow you to proceed with a refund.
We're pleased to inform you that your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete.
If you need any further assistance, please don’t hesitate to reach out—we’re happy to help!
Wishing you a wonderful day!
Kindest,
Pearl
AGENT2026-06-21 14:48:38· email/helpdeskINTERNAL
OTE RF SA Approved - FP
#2317674NA 0CF7862907526
CUSTOMER2026-06-21 14:58:22· email/email
Dear Pearl,
Thank you very much for your understanding and for making this exception
for me.
I truly appreciate your help and the excellent customer service you have
provided throughout this process. Thank you for approving the refund and
for keeping me updated.
I am grateful for your assistance and kindness.
Wishing you a wonderful day as well!
AGENT2026-06-23 22:53:39· email/helpdesk
Hi Roni,
Thank you so much for your kind words. It truly means a lot to us.
We're glad we could assist you and help reach a resolution. We understand that these situations can be frustrating, and we're always happy to help where we can.
We genuinely appreciate your support and hope to have the opportunity to provide you with a better experience in the future.
Wishing you a wonderful day as well!
Kindest,
Joan xx