Re: Wrong item, Hi, I received a wrong item. Order 2366390NA, Yes , You made my wife so sad, because nex ...

Hi, welcome to TRIANGL! I'm sorry for the inconvenience caused by receiving the wrong item. Your issue will be handled by a dedicated team member who will take care of this promptly. A live agent will be with you shortly to resolve this.

Hi Alesssandro!

You're now connected with a live agent. I'm Michelle

How can I help you today?

I'm so sorry to hear. We're eager to look into this for you.

Thank you for sending that through.

Could you also kindly send a photo of the dispatch note?

Appreciate it. I'm reporting this right away to the relevant team for review.

Is alexworld22@hotmail.it the best email to reach you?

Ok, great! Our Returns Team will reach out to you via email within the next 24 hours to further help you on this, Alessandro.

This has been reported and escalated.

In the meantime, is there anything else I can be of help?

Terribly sad to hear that. But nothing to worry, I've flagged it urgent for immediate help.

Thank you! Our Returns Team will be in touch via email, from time to time kindly also check your spam/junk folder.

Do you have other questions or concerns that I can help with?

Are you still there?

Seems you're all set; looking forward to having this sorted for you. Feel free to chat with us here anytime you need assistance. Have a wonderful day xx

2366390NA: wrong item received Photos attached above ^ Urgent: "You made my wife so sad, because next Monday we will go to vacation but she can't use swimsuit. It's a shame, was my first order to you."

Dear Alessandro, Thank you for reaching out via Live Chat. Your concern has been forwarded to us. We are truly sorry to see that you've received an incorrect top style. We take great pride in our product quality, and each item undergoes thorough quality control before being shipped. However, in rare instances of mixups, we are committed to providing a prompt replacement. We would like to send you the ESTE - TURQUOISE Neoprene Scoop Crop Bikini Top M to the same shipping address as your original order. Just a little headsup: we cannot change the shipping address due to sales tax regulations in various states. We look forward to your confirmation. Kindest, Crystel

MIXUP EX 2366390NA / INCORRECT STYLE

Dear Alessandro, Thank you for letting us know that the bottoms are also incorrect. Based on our previous correspondence, we were only made aware of the issue with the top. To assist you further, could you please provide photos of the bottoms you received, along with clear images of the plastic packaging showing both the top and bottom product codes? Please note that sending multiple messages within the same email thread may move your ticket back in the queue, which could result in a delay in our response time. We look forward to hearing from you soon. Kindest, Crystel

Hi Alessandro, Thank you for your reply, and we sincerely apologize for the frustration and disappointment this experience has caused. We understand your concerns, especially given the confusion regarding the initial offer to send a replacement and the subsequent request for additional photos. Please know that the request for photos was not intended to suggest that we doubted your claim. As an online retailer, we sometimes require documentation as part of our standard verification process, but we understand how this may have come across and apologize for any distress it caused. We have filed a request for your incorrect item/s to be refunded. A credit will automatically be applied to the original payment method and a notification email will be sent once processed. In regards to the incorrect items, no need to send them back. Your RA number for the refund is: 2366390NARF We sincerely regret that this experience did not meet your expectations and apologize again for the inconvenience caused. Kindest, Joanna

MIXUP RF #2366390NA 2366390NARF

Hi Alessandro, You're most welcome. We would appreciate your understanding that at this moment we do not offer nor have the option to provide our valued customers with return label. We also do not offer discount coupons. You may feel free to keep them, dispose of them, or pass them along as a gift, whichever is most convenient for you. If you have any further questions or concerns, please don’t hesitate to reach out. Kindest, Joanna

Hi Alessandro, Your refund is currently in the queue to be processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. Thank you for your patience—rest assured, you’ll receive your refund within the said time frame. Kindest, Joanna