Hi all,
This has been over 7-10 business days and I have not received my refund. Can I please get an update on this?
CUSTOMER2026-07-01 15:55:44· email/email
Hi,
Can I please get a reply on this?
AGENT2026-07-01 23:44:46· email/helpdesk
Hi Kim,
Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Just a quick note—when multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay.
Upon checking, the refund has already been processed on our end. Please see the refund details below:
RA: 2C246D2928029
We successfully refunded £99.00 GBP
Date: July 2, 2026
Refund Transaction ID: 24399471
Note! Refunded payments are credited back to the original payment source and can take up to 10 business days to reflect in your account. I have also attached a copy of your credit note so you can check the complete refund details.
If there's anything else we can do to assist you further, please do not hesitate to contact us again.
Kindest,
Nikka