Re: Your TRIANGL Order #2320672NA | AWB 521726739239

From FedEx via Rackspace -----Original Message----- From: "APAC HK DCC GENERAL" Sent: Tuesday, June 2, 2026 5:02pm To: "anna@triangl.com" , "val@triangl.com" , "ezra@triangl.com" , "trish@triangl.com" , "sharon@triangl.com" , "beverly@triangl.com" , "ordersteam@triangl.com" Subject: 521726739239 C-240733502 Dear customer, We wish to inform you that consignee refuse this shipment due to item was damage, please find photos attached. Rest assured that our management has been alerted for necessary corrective action can be taken. Please inform your UK office to contact local FedEx to file claims. The timeline of claims is within 9 months after package was tendered to FedEx for shipment. Thank you for your attention. Best regards, Hans Cheng l Customer Experience l www.fedex.com/hk 若您有收到FedEx客戶滿意度調查表郵件，如滿意我們的服務，請不吝給予我們10分! 非常感謝您的支持！ If you have received email of Customer Satisfaction Survey form FedEx, please don’t hesitate to give us 10 points if our service is satisfied! Thank you very much for your support!

Dear Blance, Thank you for your recent purchase. We have been informed by FedEx that you refused delivery of your parcel due to damage. We are terribly sorry about the condition of your order and we can only imagine how frustrating it must be to receive your items this way. Because we do not want to keep you waiting while we investigate this with our courier and warehouse, we would love to get your TRIANGL order to you as soon as possible. We are more than happy to reprocess the following items for you at no additional cost. Before we can do that, kindly confirm if we can send it out to the address listed below: Blanche Fuentes 7929 West Dr Apt 801 North bay village FL 33141 United States +1 786-514-2092 If not, please fill in your new shipping details using the format below. Recipient's name: Company Name (if applicable): House/ Blg/ Apt/ Street Address: City: State/ Region: Post Code: Country: Phone number: Please note: For security reasons, FedEx normally does not leave parcels unattended as deliveries require a signature upon receipt. This helps ensure your order arrives safely. If you won't be available at the time of delivery, you may want to consider a shipping address where someone you trust will always be there to receive the parcel on your behalf. Alternatively, you may use the tracking site to digitally sign for the delivery once the link is available. We'll be waiting for your response. Thanks!

Dear Blanche, Thank you for confirming your details! We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2353414NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Katrina x