Hello TRIANGL Team,
I hope you're doing well.
I'm reaching out because I'm experiencing an issue with one of my TRIANGL
bikinis. The strap that attaches to the clasp has torn during normal use,
making the bikini no longer wearable. I've attached photos showing the
damage.
I understand the bikini is over two years old, and I'm not expecting it to
last forever. However, considering the premium quality and price point
(around $5,000 MXN), I was honestly expecting it to last longer than this
with proper care.
The bikini has always been well looked after, and the rest of it is still
in excellent condition. It seems that only this attachment point has failed
prematurely.
I wanted to ask if there is anything you might be able to do in this
situation, whether that's a replacement part, a repair option, or any
goodwill solution you could offer. I would really appreciate any assistance.
Thank you for your time, and I look forward to hearing from you.
AGENT2026-07-04 23:20:44· email/helpdesk
Dear Renata,
Thank you so much for reaching out and for taking the time to share the photos with us.
We're truly sorry to hear about the issue you've experienced with your bikini. We completely understand how disappointing this must be, especially as you've taken such great care of it and were hoping it would last longer. We really appreciate you explaining the situation and sharing your honest feedback.
After reviewing your order, we can see that it was delivered back in 2024. As much as we would like to assist further, I'm afraid that we cannot proceed because it's been more than a year already since your order was delivered, so it's way beyond the limit of days to request a refund, exchange, or replacement. You may check more of our Returns Policy here: https://triangl.com/a/returns.
That said, we really appreciate you as a customer, and as a gesture of goodwill, we’d love to offer you free shipping on your next purchase. You can use the code FS1809486NADM at checkout, valid for one order within the next three months.
Thank you again for bringing this to our attention. We hope this helps, and we would love to see you in another TRIANGL suit soon.
Kindest,
Nikka - Returns Team xx
AGENT2026-07-04 23:21:36· email/helpdeskINTERNAL
1809486NA / DECLINED DUE TO DOD
Issue: Clasp > Broken / https://prnt.sc/TFa8oOVRfmFA
Replies are sent through Open Doors, so they stay on the customer record.