> What is your refund and exchange policy?
We’re happy to offer returns and exchanges within 14 days of receiving your order.
To be accepted, items need to be in their original condition with the returns tag and hygiene seal still attached. Please note, we can’t take back items that have been worn, washed, or altered.
If your return meets these conditions, you’ll receive a full refund for the item price (excluding original shipping fees and any duties/taxes).
✨ Ready to start? You can easily initiate your return through our Return Portal
Still have questions? I’m here to help!
> Yes
Sure! What else can I help you with?
> Do I have to pay return shipping cost if I’m sending it from the uk
AI_AGENT2026-06-21 11:08:45· chat/api
Hi, welcome to TRIANGL!
For returns sent from the UK, you'll need to cover the return shipping costs. These costs depend on the courier and service you choose. We recommend using a tracked shipping option and keeping the tracking number until your return is fully processed.
You can start your return easily through our Returns Portal: [https://triangl.com/a/returns](https://triangl.com/a/returns)
Is there anything else I can help you with?
Replies are sent through Open Doors, so they stay on the customer record.