My name is Christin Hutchinson and I am writing in reference to order #2360912NA.I have initiated a return request 2 times and had a conversation with Mavi on live chat. I was told that I would be receiving my return authorization within 24 and 48 hours and we have passed that time. I do not want my time to expire to receive my refund, so if someone could please reach out and let me know when I will receive the information, I woud be so grateful.
Here are the items:
Returning Maia Gara in XS top and XS bottomMaia Gara in S top and S bottomMica Horizon in XS top and XS bottomSofi Cookie in XS top and XS bottom
Thank you
AGENT2026-06-23 09:54:41¡ email/helpdesk
Dear Christin,
Thank you for reaching out to us, and we're glad to assist.
Weâre sorry to hear your order didnât meet your expectations, and we apologize for the delay in getting back to you. We understand how frustrating this situation may be, and we truly regret any inconvenience this has caused. Please know that your concerns are important to us, and we appreciate your patience while we work to resolve this for you. Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
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Items Approved for Refund:
MAIA - GARA - top XS , bottom : XS / Standard / Normal
MAIA - GARA - top S , bottom : S / Standard / Normal
MICA - HORIZON BLUE - top XS , bottom : XS / Standard / Normal
SOFI - COOKIE - top XS , bottom : XS / Standard / Normal
(Send the full sets and bags/pouches in their original plastic packaging.)
Return Authorization (RA) Number: 2360912NARF
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time - we're here to help.
Thanks again. Wishing you a wonderful day!
Warm regards,
Elaine xx