CUSTOMER2026-05-16 17:17:23· chat/gorgias_chat
I have not received my package and would like a refund
AI_AGENT2026-05-16 17:17:32· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address in the chat, and we’ll respond here in about 1 minute.
AGENT2026-05-16 17:19:11· chat/helpdesk
Hi! Kelly here, and I’ll be helping you today. :)
CUSTOMER2026-05-16 17:19:17· chat/gorgias_chat
Hi!
AGENT2026-05-16 17:19:53· chat/helpdesk
I'm so sorry to hear this, Claire.
Can I get the order number, please and will forward your concern to the Orders Team for further assistance.
CUSTOMER2026-05-16 17:20:14· chat/gorgias_chat
2288274NA
AGENT2026-05-16 17:21:12· chat/helpdesk
Thanks. One moment, please.
AGENT2026-05-16 17:23:19· chat/helpdesk
I forwarded your concern to the Orders Team to confirm the status of your order.
Allow them to get back to you via email within 24 hours for the update.
Kindly monitor your spam and junk folder too as some emails ends up there.
CUSTOMER2026-05-16 17:23:29· chat/gorgias_chat
Ok
AGENT2026-05-16 17:24:39· chat/helpdesk
Thank you so much for understanding.
Do you have any other concerns that I can help you with?
AGENT2026-05-16 17:24:59· chat/helpdeskINTERNAL
Hello, order status. Thanks
- 2288274NA
- https://www.fedex.com/fedextrack/?trknbr=518557285768&trkqual=2461118000~518557285768~FX
AGENT2026-05-16 17:26:13· chat/helpdesk
It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx
AGENT2026-05-16 17:52:40· chat/helpdeskINTERNAL
Pls refer to this ticket instead ---> https://triangl.gorgias.com/app/ticket/221546498