CUSTOMER2026-05-16 17:17:23路 chat/gorgias_chat
I have not received my package and would like a refund
AI_AGENT2026-05-16 17:17:32路 chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address in the chat, and we鈥檒l respond here in about 1 minute.
AGENT2026-05-16 17:19:11路 chat/helpdesk
Hi! Kelly here, and I鈥檒l be helping you today. :)
CUSTOMER2026-05-16 17:19:17路 chat/gorgias_chat
Hi!
AGENT2026-05-16 17:19:53路 chat/helpdesk
I'm so sorry to hear this, Claire.
Can I get the order number, please and will forward your concern to the Orders Team for further assistance.
CUSTOMER2026-05-16 17:20:14路 chat/gorgias_chat
2288274NA
AGENT2026-05-16 17:21:12路 chat/helpdesk
Thanks. One moment, please.
AGENT2026-05-16 17:23:19路 chat/helpdesk
I forwarded your concern to the Orders Team to confirm the status of your order.
Allow them to get back to you via email within 24 hours for the update.
Kindly monitor your spam and junk folder too as some emails ends up there.
CUSTOMER2026-05-16 17:23:29路 chat/gorgias_chat
Ok
AGENT2026-05-16 17:24:39路 chat/helpdesk
Thank you so much for understanding.
Do you have any other concerns that I can help you with?
AGENT2026-05-16 17:24:59路 chat/helpdeskINTERNAL
Hello, order status. Thanks
- 2288274NA
- https://www.fedex.com/fedextrack/?trknbr=518557285768&trkqual=2461118000~518557285768~FX
AGENT2026-05-16 17:26:13路 chat/helpdesk
It seems that you are all set. I鈥檒l be closing out the chat momentarily. Please reach out should you need any further assistance. xx
AGENT2026-05-16 17:52:40路 chat/helpdeskINTERNAL
Pls refer to this ticket instead ---> https://triangl.gorgias.com/app/ticket/221546498