Conversation with Customer #518037934

Hi there! Thanks for reaching out to TRIANGL Support. I’m sorry to hear about this, let me see how we can help. I’ll pass this over to our team so they can help you directly, they’ll join shortly. Please leave your email address here too, and you can expect a reply in chat within 1 minute.

Hi there! I’m Janis, and I’ll be helping you from here.

Sorry to know about the inconvenience. May I know your concern so we can forward this to our Returns Team?

Sorry, we don't provide return label. The shipping cost incurred in returning the item is not covered by us, and the cost would vary depending on the courier that you will use. But for exchanges, we will definitely take care of the shipping cost in sending the new item back to you.

We understand you are concerned about the shipping cost of returning your item. We suggest using the regular post as opposed to commercial couriers like FedEx or DHL as they can be costly. To save on shipping, you may go to your local post and have it shipped as a regular mail (just keep the receipt for future reference).

I am sorry as we do not provide return label. For returns or exchanges, you will just need to cover the shipping fee for returning the item back to us, and then we'll cover the shipping fee of sending the new size to you if it's an exchange.

I will endorse this matter with our Returns Team to further assist you. May I know the order number, RA code, and your email address, please?

Sorry, I just want to check, are you still online?

It seems like we have lost contact. I may need to terminate this chat as of the moment. But please don't hesitate to chat with us again anytime should you need assistance. Have a lovely day! xx

Hi! Kelly here, and I’ll be helping you today. :)

How can I help?

Sorry to know that the bikini didn't fit exactly the way you wanted it to.

We sincere apologies for this. However, we don't offer free shipping. You will be liable in shipping the return item to us. The fee will depend on the chosen courier. You may try to find a cheaper Registered Postal Service that can ship your bikini and keeping a record of the tracking details. Triangl cannot be held liable for any loss of garments being returned. We have a return warehouse in CA.

Can I get the order number and best email address to reach you and will forward your concern to the Returns team for further assistance.

Basically, you'll have to pay for shipping back the bikini to us and we pay for the shipping of the new/exchange back to you.

Yes, that is correct! We will cover the shipping fee of sending it back to you.

Noted on the email address and RA number. One moment, please.

How about the order number?

Is this for SOFI style?

Have you ship the suit back to us?

Thanks. Just to confirm, you have shipped the suit back to us?

Thank you. Once you ship the items, please provide a snapshot of your return postage receipt, showing the tracking number and courier used, so we can track the shipment and process your request promptly.

You can send it to returns@triangl.com

Please let me know if there’s anything else I can help with before closing the chat.

I have forwarded your concern to the Returns Team for further assistance. Allow them to get back to you via email within 24 to 48 hours. Kindly monitor your spam and junk folder as some emails ends up there.

Do you have any other concerns that I can help you with?

It seems that you are all set. I’ll be closing out the chat momentarily. Please reach out should you need any further assistance. xx

Hello, feedback. I am trying to do an exchange and am getting extremely frustrated with the policy and lack of communication involved. I never would have ordered from this website if i knew that the returns/exchanges were so difficult/bad for the customer. It seems ridiculous that I will have to end up spending $30 in shipping to exchange my bikini for a proper size after your sizing is what is off here. I would like to at least get free shipping for the exchanged size, as that is what was previously mentioned in the chat, but not told to us when we submitted the original exchange online. This kind of customer service and lack of return infrastructure is not something that i would expect from an established brand and it seems that this has been an ongoing problem for Triangl