CUSTOMER2026-05-13 20:22:10· chat/gorgias_chat
Hi
AI_AGENT2026-05-13 20:22:21· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. How can we help you today?
CUSTOMER2026-05-13 20:22:57· chat/gorgias_chat
I have to warn you about something.
CUSTOMER2026-05-13 20:23:03· chat/gorgias_chat
If it ok
AI_AGENT2026-05-13 20:23:09· chat/api
I’m sorry to hear that. Please let us know what’s going on, and we’ll do our best to help.
AI_AGENT2026-05-13 20:23:25· chat/api
Of course. Please go ahead and tell us what you’d like to warn us about, and we’ll help if we can.
CUSTOMER2026-05-13 20:24:56· chat/gorgias_chat
All my swimsuits are from you I only buy your brand But recently I noticed that the bag that comes with the swimsuit doesn't match the swimsuit itself And now I actually have 3 bags that are the same
AI_AGENT2026-05-13 20:25:09· chat/api
Hi there! Thanks for your message. Sorry to hear about this, and I’m transferring you to one of our team members who can help look into the mismatched swimsuit bag and the duplicate bags. Please hold on for a moment while I transfer the chat. You can also leave your email address here, and we’ll be in touch. Our chat response time is about 1 minute.
AGENT2026-05-13 20:26:02· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
CUSTOMER2026-05-13 20:26:02· chat/gorgias_chat
The inside fabric of the bag is so beautiful and special Why didn't you make the whole bag out of this fabric??
CUSTOMER2026-05-13 20:28:00· chat/gorgias_chat
Hi
AGENT2026-05-13 20:29:05· chat/helpdesk
The type of bag you will receive with each bikini set is indicated on our website.
AGENT2026-05-13 20:29:30· chat/helpdesk
The inner fabric used may vary though as these are made by batches.
CUSTOMER2026-05-13 20:29:35· chat/gorgias_chat
I now
CUSTOMER2026-05-13 20:31:13· chat/gorgias_chat
I'm not complaining I'm just giving you a note Because it's very disappointing to have 3 identical bags
AGENT2026-05-13 20:31:21· chat/helpdesk
We appreciate your understanding.
AGENT2026-05-13 20:31:49· chat/helpdesk
*We appreciate your understanding and feedback. I'll make sure to pass it along.
CUSTOMER2026-05-13 20:33:00· chat/gorgias_chat
Ok
AGENT2026-05-13 20:33:38· chat/helpdesk
Is there anything else I can help you with?
CUSTOMER2026-05-13 20:33:46· chat/gorgias_chat
No :(
AGENT2026-05-13 20:34:22· chat/helpdesk
I am sorry if it has caused you any trouble at all.
AGENT2026-05-13 20:36:03· chat/helpdesk
The bags that came with each set is specific and is indicated on our website whenever you select a specific style.
AGENT2026-05-13 20:36:46· chat/helpdesk
Some of the bags matches the fabric of the bikini itself but some are made from different fabrics.
AGENT2026-05-13 20:37:17· chat/helpdesk
We really appreciate your feedback and I will make sure to pass it along so we can improve our products and sevices.
CUSTOMER2026-05-13 20:37:20· chat/gorgias_chat
So if I want to buy your swimsuit again and the bag is black again, then I shouldn't buy it?
CUSTOMER2026-05-13 20:37:52· chat/gorgias_chat
Tnx
AGENT2026-05-13 20:40:58· chat/helpdesk
It all depends on your preference. Personally, the matching bag is just an accessory to place your bikini in when not in use or for your beach essentials. What's important is that I love the bikini style and fit so the bag is not that much of an issue for me.
CUSTOMER2026-05-13 20:42:10· chat/gorgias_chat
👍
AGENT2026-05-13 20:42:32· chat/helpdesk
Thank you again for your understanding.
AGENT2026-05-13 20:42:42· chat/helpdesk
Do you have any more questions for me?
AGENT2026-05-13 20:44:43· chat/helpdesk
I just want to check if you're still online?
AGENT2026-05-13 20:46:07· chat/helpdesk
It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx