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Conversation with Customer #519975500

Unknown · Gorgias #221307560

closed
Opened
14 May 2026, 21:11
Closed
14 May 2026, 21:27
Assignee
Ai Agent Bot
trianglai_answeredai_closeai_next_genai_processingai_snoozesender-anonymouschannel-chat

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  1. CUSTOMER2026-05-14 21:11:37· chat/gorgias_chat
    I ordered cheeky bottoms in XS and they just arrived. I can't tell if they are too big though or if I should have sized down to XXS. When I walk around in the bottoms they sort of bunch up a bit in the back. How should the cheeky bottoms fit in the back?
  2. AI_AGENT2026-05-14 21:12:02· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Our bottoms have a firm swimwear fit and are true to size for most customers, so for a cheeky fit we’d usually suggest staying true to size rather than sizing down. Cheeky bottoms have about 5 cm less back coverage than our normal bottoms, so some less covered feeling at the back is expected. If you are getting bunching in the back when you walk around, that can suggest the fit is not sitting quite right, but we can only size advise accurately using your waist and hip measurements. If you share your waist and hip measurements, I can recommend whether XS sounds right or if XXS may be better. You can also check our full size guide here: [https://triangl.com/pages/size-guide](https://triangl.com/pages/size-guide)
  3. CUSTOMER2026-05-14 21:15:16· chat/gorgias_chat
    My waist is 23.5 and my hip is 33
  4. AI_AGENT2026-05-14 21:15:25· chat/api
    Thanks for sharing that! With a waist of 23.5 and hips of 33, you’re right around our XXS range in TRIANGL bottoms. Our bottoms have a firm fit, and cheeky bottoms are designed to sit with less back coverage, so if your XS is bunching in the back, XXS does sound like it may be the better fit for you. You can also check our full size guide here: [https://triangl.com/pages/size-guide](https://triangl.com/pages/size-guide)
  5. CUSTOMER2026-05-14 21:15:45· chat/gorgias_chat
    How can I initiate an exchange?
  6. AI_AGENT2026-05-14 21:15:59· chat/api
    Thanks for reaching out! To help with your exchange, please log in first so we can check your order and confirm the right next steps. Once you’re logged in, we can help you start the exchange right away.
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