CUSTOMER2026-05-18 18:41:36· chat/gorgias_chat
Call assistance
AI_AGENT2026-05-18 18:41:52· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. Please hold on for a moment while I transfer the chat, and you can leave your email address here so you can be contacted. Expected wait time in chat is 1 minute. I’ll pass this over to our team so they can help you directly, they’ll join shortly.
AGENT2026-05-18 18:42:11· chat/helpdesk
Hi!
AGENT2026-05-18 18:42:21· chat/helpdesk
Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
AGENT2026-05-18 18:43:38· chat/helpdesk
How can I help you?
CUSTOMER2026-05-18 18:43:39· chat/gorgias_chat
Hello Mavi! Recently I ordered a bikini with the order number 2313851NA and I wore it in the pool yesterday and today and tanned in it! But when I was tanning today I noticed a massive whole on the bikini bottoms. Keep in mind I haven’t washed it or done anything in it besides tan.
CUSTOMER2026-05-18 18:44:06· chat/gorgias_chat
This is the whole I took today
AGENT2026-05-18 18:44:08· chat/helpdesk
I'm sorry to hear about what happened to your bikini.
CUSTOMER2026-05-18 18:44:36· chat/gorgias_chat
I also ordered this in April and this is my 2nd time wearing this
AGENT2026-05-18 18:44:40· chat/helpdesk
May I request clear photos (at least 2) of your bikini showing the damaged part in image format?
CUSTOMER2026-05-18 18:45:00· chat/gorgias_chat
Like do u want another 2 photos?
AGENT2026-05-18 18:45:24· chat/helpdesk
Yes please.
CUSTOMER2026-05-18 18:45:35· chat/gorgias_chat
Because I’m still wearing it at the pool
CUSTOMER2026-05-18 18:45:43· chat/gorgias_chat
So can I just send another 2?
AGENT2026-05-18 18:45:55· chat/helpdesk
Oh, I see. No worries then!
AGENT2026-05-18 18:46:07· chat/helpdesk
Can I have your full name, order number, and email address, please?
CUSTOMER2026-05-18 18:46:19· chat/gorgias_chat
Imy Garnett
CUSTOMER2026-05-18 18:46:25· chat/gorgias_chat
order number is 2313851NA
CUSTOMER2026-05-18 18:46:43· chat/gorgias_chat
Imogen.garnett@icloud.com
AGENT2026-05-18 18:46:46· chat/helpdesk
Thanks, Imy!
CUSTOMER2026-05-18 18:46:51· chat/gorgias_chat
Lower case i
CUSTOMER2026-05-18 18:46:56· chat/gorgias_chat
For the email
AGENT2026-05-18 18:47:03· chat/helpdesk
I'll forward this to our Returns Team for further checking. No guarantees though.
AGENT2026-05-18 18:47:13· chat/helpdesk
Kindly wait for an update via email within 24-48 hours.
CUSTOMER2026-05-18 18:47:23· chat/gorgias_chat
It’s imogen.garnett@icloud.com
AGENT2026-05-18 18:47:47· chat/helpdesk
Got it.
AGENT2026-05-18 18:49:49· chat/helpdesk
I just want to check if you’re still there?
CUSTOMER2026-05-18 18:51:30· chat/gorgias_chat
Yes
AGENT2026-05-18 18:51:46· chat/helpdesk
Great! Would there be anything else I can assist you with?
CUSTOMER2026-05-18 18:51:48· chat/gorgias_chat
I am heading home now do you want photos of it on a white background off of me when I get home?
AGENT2026-05-18 18:53:10· chat/helpdesk
All good, Imy. Kindly wait for the email from our Returns Team.
CUSTOMER2026-05-18 18:53:33· chat/gorgias_chat
Ok thank you
AGENT2026-05-18 18:54:46· chat/helpdesk
You're welcome! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx
AGENT2026-05-18 18:55:54· chat/helpdeskINTERNAL
#2313851NA Hi Returns, for your assistance, please. Thank you. xx
Imy Garnett Imogen.garnett@icloud.com / bikini issue / "Recently I ordered a bikini with the order number 2313851NA and I wore it in the pool yesterday and today and tanned in it! But when I was tanning today I noticed a massive whole on the bikini bottoms. Keep in mind I haven’t washed it or done anything in it besides tan."
https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/e91c34b4-d200-4dfa-b371-d278549e9eb1-image-1426f17f-e7b5-4a5d-9fd6-c9d4ccc17e0e.jpg
AGENT2026-05-20 08:42:39· chat/helpdeskINTERNAL
RT https://triangl.gorgias.com/app/ticket/221823780