CUSTOMER2026-05-15 21:41:12· chat/gorgias_chat
did you just have a massive sale yesterday on all of your bikinis?
AI_AGENT2026-05-15 21:41:24· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
TRIANGL doesn’t currently offer discount or promo codes, and we don’t run sales, so there isn’t a sale section on our website. Our prices stay consistent year-round.
Even without promo codes, we offer flat-rate worldwide shipping, and you can order multiple bikinis under one shipping fee.
The best way to be the first to know about upcoming offers, early access, and new launches is to subscribe to our newsletter here:
[https://triangl.com/pages/newsletter-signup](https://triangl.com/pages/newsletter-signup)
Is there anything else I can help you with today?
CUSTOMER2026-05-15 21:43:17· chat/gorgias_chat
can i speak with an agent?
AI_AGENT2026-05-15 21:43:27· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. If you'd like, you can leave your email address here. We usually reply in chat within 1 minute.
AGENT2026-05-15 21:43:43· chat/helpdesk
Hi!
AGENT2026-05-15 21:43:55· chat/helpdesk
You’ve reached our live chat. I'm Mavi, and I'd be happy to assist you today!
AGENT2026-05-15 21:44:14· chat/helpdesk
How can I help you?
CUSTOMER2026-05-15 21:46:08· chat/gorgias_chat
Hi, yesterday I placed an order during your sale, but it was cancelled and the order didn't work. I tried placing it again today but now the sale is over. I was really hoping to purchase those items at the sale price. Is there any way you could further assist me or help me reorder the items with the same pricing?
AGENT2026-05-15 21:47:27· chat/helpdesk
Sorry to hear that. However, we never had any sales or discounts yesterday.
CUSTOMER2026-05-15 21:47:50· chat/gorgias_chat
was it the day before yesterday?
AGENT2026-05-15 21:48:06· chat/helpdesk
We prefer to keep our prices the same year-round, so instead of discounts and sales, we offer a great shipping fee. That is a fixed shipping rate, no matter how many bikinis you order.
CUSTOMER2026-05-15 21:48:43· chat/gorgias_chat
and also is this your only website because I am sure there was a sale going on.
AGENT2026-05-15 21:48:54· chat/helpdesk
Can I have the name and email address that you used in placing the order?
AGENT2026-05-15 21:49:15· chat/helpdesk
Yes, this is our official and only website.
CUSTOMER2026-05-15 21:49:17· chat/gorgias_chat
nancycharopoulou@gmail.com
AGENT2026-05-15 21:49:44· chat/helpdesk
If you could also send a screenshot of the transaction/sale, that would be great.
CUSTOMER2026-05-15 21:49:57· chat/gorgias_chat
however, the order didnt proceed, as mentioned earlier
CUSTOMER2026-05-15 21:50:59· chat/gorgias_chat
Were you able to find the canceled order
AGENT2026-05-15 21:51:15· chat/helpdesk
You mentioned earlier that you placed an order, but it got cancelled. However, I cannot seem to find any canceled orders under your email address.
AGENT2026-05-15 21:52:21· chat/helpdesk
If you could send a screenshot, so we can look into this further.
CUSTOMER2026-05-15 21:52:54· chat/gorgias_chat
Unfortunately I didn't take a screenshot of the canceled order
AGENT2026-05-15 21:53:22· chat/helpdesk
Oh, I see.
AGENT2026-05-15 21:53:44· chat/helpdesk
Maybe it's not from our website since we never had sales/discounts.
CUSTOMER2026-05-15 21:53:55· chat/gorgias_chat
Could you maybe help me reorder the items with the same pricing?
CUSTOMER2026-05-15 21:54:02· chat/gorgias_chat
Im sure it was the same website
AGENT2026-05-15 21:54:19· chat/helpdesk
I'm afraid we don't have that option, sorry.
CUSTOMER2026-05-15 21:54:49· chat/gorgias_chat
So you never had a discount in the past week?
AGENT2026-05-15 21:55:17· chat/helpdesk
Yes. As noted earlier, our prices remain consistent throughout the year.
AGENT2026-05-15 21:57:09· chat/helpdesk
I just want to check if you’re still there?
CUSTOMER2026-05-15 21:57:29· chat/gorgias_chat
do you happen to have other official websites from different regions? or do you happen to know if there is a fake website that offers those discounts?
AGENT2026-05-15 21:58:34· chat/helpdesk
We operate exclusively through this official website, Nancy.
CUSTOMER2026-05-15 21:58:56· chat/gorgias_chat
ok thank you and sorry for the confusion
AGENT2026-05-15 21:59:48· chat/helpdesk
We are aware of fraudulent websites, and our management team is actively working to have them removed.
CUSTOMER2026-05-15 22:00:15· chat/gorgias_chat
Okay thank you so much
AGENT2026-05-15 22:00:41· chat/helpdesk
Can you send the link to where you tried placing the order? It might still be in your browser history.
CUSTOMER2026-05-15 22:01:03· chat/gorgias_chat
yes one second please
AGENT2026-05-15 22:01:13· chat/helpdesk
Sure!
CUSTOMER2026-05-15 22:02:58· chat/gorgias_chat
Im pretty sure it was this one: https://www.triangls.it.com/product-category/swimwear/
AGENT2026-05-15 22:03:17· chat/helpdesk
Thank you!
AGENT2026-05-15 22:03:43· chat/helpdesk
I confirm that it's not from us.
CUSTOMER2026-05-15 22:04:07· chat/gorgias_chat
Ugh okay thank you
AGENT2026-05-15 22:04:46· chat/helpdesk
Thank you for bringing this to our attention. I'll make sure to forward this to our management.
CUSTOMER2026-05-15 22:05:30· chat/gorgias_chat
Of course! thank you again
AGENT2026-05-15 22:05:42· chat/helpdesk
You're welcome! Is there anything else I might be able to help you with today?
CUSTOMER2026-05-15 22:05:52· chat/gorgias_chat
no
AGENT2026-05-15 22:06:15· chat/helpdesk
Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day! :) xx