Conversation with zoe kanter

Hi there! Thanks for your message. I’m sorry to hear you haven’t received the return instructions yet. Before shipping your return, please make sure your return request has been approved and that you received the return instructions email. If you haven’t received it yet, please check your spam or junk folder. Please hold on for a moment while I transfer the chat, and you can also leave your email address here so the team can reach you. Expected wait time in chat is 1 minute.

Hi, I’m Lery, and I’ll be helping you from here. :)

I am sorry to know that you have yet to receive an update regarding your request.

Can I have your order number and the email address used to create the order, please?

And the email?

Is there any other email address you could have used?

Okay, thank you.

Upon checking, our Returns Team have emailed you last Wednesday and are waiting for your reply. I am afraid though it was sent to pamelakanter@gmail.com which is why you did not receive it.

Here's the email they sent: Dear Zoe, Thank you for reaching out. We’re sorry to hear that the items you received doesn’t fit as expected. We know that with swimwear, everyone’s shape is unique, and sometimes a different style or size works better. Before approving your refund request, we’d be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order). If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. Please note that original return shipping costs are non-refundable. Kindest, Crystel

Alright.

For this case, I will have your details escalated to our Returns Team for follow-up so they can email you back within 24 hours.

I will also inform them of the correct email address.

Yes.

You can choose your preferred courier - we recommend using your local registered post to lessen the cost.

I understand the urgency of your request. I have already escalated your details as we speak so rest assured that your concern will be prioritized and you will receive an update asap.

I am sorry, Zoe. Only our Returns Team can send the return instructions as all requests are subject for review. Your details have been escalated to them so it will be prioritized.

The 14 days refer to when you should request for a return or an exchange, it doesn't include the time to ship the items back yet.

The timeframe as to when you should ship your items back will be indicated on the return instructions once our Returns Team emails you.

The timeframe to request a return or an exchange is different from when you need to send your items back.

Yes.

Sure.

I can only send it after the chat ends. You may also take a screenshot of the chat for reference.

I just want to check if you're still online?

It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx

2324422NA | pamelakanter@yahoo.com return ff-up cx didn't receive prev email as it was sent to incorrect email. Correct email is pamelakanter@yahoo.com cx doesn't want to exchange and prefers to return asking for return instructions be sent to pamelakanter@yahoo.com "Hi I haven’t Received my return instructions via email" "I need to return all I need to return all of my order. How do I do that and can you change the email permanently on there to be the correct one? I need to return the whole order I’d like a full refund I don’t want to exchange any" RT: https://triangl.gorgias.com/app/ticket/219965587

Hi Zoe, Thank you for confirming your return request. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - TURQUOISE Neoprene Scoop Bikini Set: S++ / S / Cheeky MAIA - ALINA Pink Crochet Scoop Bikini Set: S++ / S / Normal (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: CA9CDB2908980 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lynn

#2324422NA / CA9CDB2908980