30,691 tickets1-100

RE: Your request # 5B10952923641: Pending Approval

Caroline Beasley · caroline.beasley@sonoco.com · Gorgias #222623092

closed
Opened
23 May 2026, 17:29
Closed
29 May 2026, 07:50
Assignee
Pearl - Returns Team
returnsreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-23 17:29:50· email/email
    She would like to try the one below. Is that possible? I measured her and I think she is maybe a S++ or M so I was going to try the Med. The bottom would still be a small full coverage normal. If it's possible to exchange and try this one I think that would great. If not I would like to return this one and then I can go purchase the other one. She has a very small build but does have boobs. [cid:image001.png@01DCEAB8.3A4A9280]
  2. AGENT2026-05-26 08:51:52· email/helpdesk
    Dear Caroline, Thank you for getting back to us. We are eager to assist but unfortunately, the MAIA - MENDE Bottom / S Normal you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-21 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2327379NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Pearl
  3. AGENT2026-05-26 08:53:03· email/helpdeskINTERNAL
    #2327379NA 5B10952923641 / RF approved 5/26/26 in zigzag
  4. AGENT2026-05-26 08:53:39· email/helpdeskINTERNAL
    AOOS / MAIMEN2ABOTS 20 / MAIMEN2TOPM 35
Replies are sent through Open Doors, so they stay on the customer record.