AI_AGENT2026-05-04 12:21:34· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
We’re happy to offer returns within 14 days of receiving your order.
Items need to be in their original condition, with the hygiene seal and returns tag still attached.
Once your return is received and approved, your refund goes back to your original payment method for the item price only.
Please note original shipping fees, duties, and taxes are not refundable.
Refunds require the full set to be returned, so the top and bottom need to be sent back together.
You can start your return here to get your Return Authorization number:
[https://triangl.com/a/returns](https://triangl.com/a/returns)
TRIANGL does not provide prepaid return labels, so return shipping is the customer’s responsibility. We recommend using tracked and registered post and keeping the tracking number. Returns also need to be received within 14 days after the RA is issued.
For security and processing reasons, we’re unable to share the warehouse address via chat. The full return instructions, including the correct return address, will be provided once your return request has been approved.
Returns are processed within 10 business days of arriving at the warehouse, and refunds can take up to 3 additional business days to appear.
If you’d like, you can log in here in chat and we can also check whether any of your recent orders may be eligible for return.