CUSTOMER2026-05-18 19:57:28· email/email
Hello,
I'm very upset because I received my bikini order today and immediately
noticed that the clip arrived broken. This item is completely brand new,
and I haven't even had the chance to try it on yet before discovering the
damage.
I was really excited to receive this bikini, so it's very disappointing
that it arrived defective straight out of the package. I've attached a
photo showing the broken clip for reference.
I would appreciate a replacement or another solution as soon as possible.
Please let me know the next steps.
CUSTOMER2026-05-19 12:47:03· email/email
Here is my order #
AGENT2026-05-22 02:55:59· email/helpdesk
Hi Olivia,
Thank you for those details. We are sorry to know that your bikini was not in good shape. This can be an isolated case and rest assured that we do have quality measures in place.
We want to make sure that you stay satisfied with your purchase. We are going to replace your faulty item/s, as the last thing we would like to have is an unhappy customer.
Should you wish to receive the same size - MAIA - ALINA Top / SP ? If you need a different size, feel free to let us know, and we'll be happy to adjust.
We look forward to your confirmation. Again, we apologize for the inconvenience.
Kindest,
Joanna
CUSTOMER2026-05-26 21:19:58· email/email
Hi Joanna,
Thank you so much for offering to replace the bikini. I actually realized
after trying it on that this style did not work well with my body type. If
the bikini had not arrived damaged I likely would have returned it for that
reason as well.
Would it be possible instead to exchange it for a different bikini style
that is the same price as the one I originally ordered? I would really
appreciate it if that could be arranged.
Thank you again for your help and understanding.
AGENT2026-05-27 04:39:04· email/helpdesk
Hi Olivia,
You may choose an alternative style available on our website.
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online, and we will check availability to send.
Kindest,
Joanna
CUSTOMER2026-05-27 10:48:46· email/email
Thank you so much for being so helpful throughout this process! This is the
bikini I wish to receive. Thank you again.
CUSTOMER2026-05-27 15:52:27· email/email
Here are my other two choices if one is to go out of stock. Thank you!
AGENT2026-05-28 03:56:00· email/helpdesk
Dear Olivia,
Thank you for sending your choices!
I have filed a request to have your new MICA - PETALI - Top / S :: Bottom / S / Standard / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days.
I have also put through a request to refund the price difference for your replacement. A credit will automatically be applied to the original payment method within 10 business days and a notification email will be sent once complete.
In regards to the damaged item, no need to send this back.
Your RA number for the replacement is: 2335042NAEX
If we can be of any additional help, please do not hesitate to reach out to us—we're always happy to help!
Kindest,
Nikka
AGENT2026-05-28 03:56:42· email/helpdeskINTERNAL
NON-CX FA EX: 2335042NA / 2335042NAEX
Issue: Clasp > Broken / https://prnt.sc/OQndrOHvtsCu
PROCESSED: 5/28/2026
NEW ORDER: 2346720NA