11,964 tickets1-100

Re: Hi mima silver xs thong is out of stock?, I bought this one and it looks lil condition issue , Hi I ...

Minji Kim · 98052kmg@gmail.com · Gorgias #220336380

closed
Opened
8 May 2026, 11:33
Closed
15 May 2026, 12:45
Assignee
Trish - Orders
CSAT
5/5
or_tracking adviseordersretreturnsreturns_t2 on-holdreturns_tier 2trianglai_answeredai_handoverai_next_genai_processingai_snoozevipchannel-chat

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  1. CUSTOMER2026-05-08 11:33:41· chat/gorgias_chat
    Hi mima silver xs thong is out of stock?
  2. CUSTOMER2026-05-08 11:34:33· chat/gorgias_chat
    I bought this one and it looks lil condition issue
  3. AI_AGENT2026-05-08 11:34:42· chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. The MIMA Silver Sparkle bottom in XS is currently sold out, including the cheekiest option. You can sign up for a back in stock notification on the product page here: [https://triangl-america.myshopify.com/products/mima-silver-sparkle-crop-bikini-set](https://triangl-america.myshopify.com/products/mima-silver-sparkle-crop-bikini-set) I do not have a confirmed restock date for the XS bottom at this time.
  4. AI_AGENT2026-05-08 11:34:58· chat/api
    Hi there! Thanks for your message! I’m sorry to hear about this, let me see how we can help. I’ll pass this over to our team so they can help you directly, they’ll join shortly. Please hold on for a moment while I transfer the chat. The expected wait time in chat is 1 minute.
  5. CUSTOMER2026-05-08 11:36:06· chat/gorgias_chat
    Hi I bought mima bikini set. And the bottom has a little condition issue… the thread is unraveling.
  6. CUSTOMER2026-05-08 11:36:31· chat/gorgias_chat
    Actually I want to exchange..
  7. AGENT2026-05-08 11:36:42· chat/helpdesk
    Hi Minji
  8. CUSTOMER2026-05-08 11:36:47· chat/gorgias_chat
    I bought triangle multiple times.. But I'm so disappointed:/
  9. AGENT2026-05-08 11:36:53· chat/helpdesk
    I'm Michelle, and I'll be assisting you from here x
  10. AGENT2026-05-08 11:37:15· chat/helpdesk
    Appreciate you sending that through. Let me forward this to our Returns for assessment.
  11. AGENT2026-05-08 11:38:03· chat/helpdesk
    I'm so sorry to note the disappointment, Minji. I could only imagine how you feel.
  12. AGENT2026-05-08 11:38:11· chat/helpdesk
    For reference, may I have the order number please?
  13. CUSTOMER2026-05-08 11:38:48· chat/gorgias_chat
    Sure #2327640NA
  14. AGENT2026-05-08 11:39:45· chat/helpdesk
    Noted. Is 98052kmg@gmail.com the best email to reach you?
  15. AGENT2026-05-08 11:41:15· chat/helpdesk
    Just checking if you're still with me, Minji
  16. CUSTOMER2026-05-08 11:41:37· chat/gorgias_chat
    Yes
  17. CUSTOMER2026-05-08 11:41:58· chat/gorgias_chat
    Currently I cannot exchange?
  18. AGENT2026-05-08 11:43:00· chat/helpdesk
    This will be reviewed first by our Returns Team, but kindly expect them to reach out via email within the next 24 hours to assist you further on this.
  19. AGENT2026-05-08 11:43:39· chat/helpdesk
    Do you need the MIMA SILVER SPARKLE in XS Cheekiest?
  20. CUSTOMER2026-05-08 11:43:43· chat/gorgias_chat
    Okay. My Og plans was wearing it this weekend… mad sad..
  21. CUSTOMER2026-05-08 11:43:54· chat/gorgias_chat
    Yes please
  22. AGENT2026-05-08 11:44:59· chat/helpdesk
    Oh! Unfortunately, the XS cheekiest is currently sold out. We're working on restocking it asap.
  23. AGENT2026-05-08 11:45:12· chat/helpdesk
    Noted on that. I'll let our Returns Team know for their ready reference.
  24. AGENT2026-05-08 11:45:43· chat/helpdesk
    They'll be in touch soon. In the meantime, is there anything else I can be of help?
  25. CUSTOMER2026-05-08 11:46:44· chat/gorgias_chat
    So just to make sure I understand — I send back the defective item first, and then you’ll send me a new one once it’s restocked?”
  26. AGENT2026-05-08 11:47:32· chat/helpdesk
    For normal exchange, we have to receive the return first before we can process and ship the exchange out.
  27. CUSTOMER2026-05-08 11:48:38· chat/gorgias_chat
    I got you. Okay then let me know how the process looks like…
  28. AGENT2026-05-08 11:48:48· chat/helpdesk
    For suspected defect, it has to be reviewed first by our Returns Team. Next steps will be provided by our Returns after assessment.
  29. CUSTOMER2026-05-08 11:49:15· chat/gorgias_chat
    So I can get another bikini set after the item restocked?
  30. CUSTOMER2026-05-08 11:49:26· chat/gorgias_chat
    Sure. I just got mailed and I didn't wore
  31. AGENT2026-05-08 11:50:54· chat/helpdesk
    Yes, it has be to be restocked first.
  32. AGENT2026-05-08 11:51:04· chat/helpdesk
    Great! Your concern has already been escalated to our Returns Team.
  33. CUSTOMER2026-05-08 11:51:31· chat/gorgias_chat
    Thanks a lot. Appreciate you. Have a good night
  34. AGENT2026-05-08 11:52:05· chat/helpdesk
    Glad that I could help, Minji
  35. AGENT2026-05-08 11:52:22· chat/helpdesk
    Feel free to chat with us here anytime you need assistance. Have a lovely Friday night xx
  36. AGENT2026-05-08 12:05:22· chat/helpdeskINTERNAL
    #2327640NA: bottoms have loose thread. ^photo attached above. MIMA SILVER SPARKLE S CHEEKY Customer would also like to exchange them for MIMA SILVER SPARKLE XS Cheekiest.
  37. CUSTOMER2026-05-08 23:13:01· chat/gorgias_chat
    Btw I saw the silver xs top xs cheekies bottom anticipate ship set 5/12.
  38. CUSTOMER2026-05-08 23:14:17· chat/gorgias_chat
    Do you think it would actually be faster if I just buy a new one now instead of sending this one back for an exchange and waiting to receive it again?
  39. AGENT2026-05-10 02:23:29· email/helpdesk
    Dear Minji, Your concern has been forwarded to us. We’re so sorry this happened, especially when you were planning to wear your MIMA bikini set this weekend. We completely understand how disappointing that must feel. Thank you for taking the time to reach out and let us know. We truly value quality, and each item goes through careful inspection before being dispatched. However, in rare cases like this, issues can still occur, and we always make it right as quickly as possible. We sincerely apologize for the inconvenience. We’d be happy to send you a replacement for the MIMA - SILVER SPARKLE XS CHEEKIEST BOTTOM to the same shipping address on your order. However, upon checking, this item is currently out of stock at the moment. Would you be willing to wait for the item to be restocked? As soon as it becomes available, we’ll ship it out to you right away. We truly appreciate your patience and understanding, and we look forward to hearing back from you. Kindest, Reena
  40. AGENT2026-05-10 02:23:33· email/helpdeskINTERNAL
    2327640NA (Order linked) DOD May 8, 2026 Issue: Stitching https://prnt.sc/Q7krUr0yUdh5 MINSILFCBOTS 0 / OOS (anticipated ship date 5/12)
  41. CUSTOMER2026-05-10 13:08:53· email/email
    Hi Reena, Thank you for your response. I'm okay with waiting for the item to be restocked, so please send the replacement once it becomes available. I also wanted to ask when the defective item I currently have would be collected/returned. Will you need to receive the original item first before sending the replacement, or will the replacement be shipped out immediately once the item is restocked? Thank you again for your help.
  42. AGENT2026-05-10 13:24:05· email/helpdesk
    Dear Minji, Thank you for confirming, and we appreciate your patience. We can confirm that your replacement will be processed and shipped once the item has been replenished/restocked. There is also no need to return the damaged item, so you may keep or dispose of it at your convenience. As soon as the MIMA - SILVER SPARKLE XS CHEEKIEST BOTTOM becomes available, our team will process the replacement and provide further details accordingly. Please let us know if you have any further questions in the meantime. Kindest, Crystel
  43. AGENT2026-05-10 13:24:21· email/helpdeskINTERNAL
    WILLING TO WAIT - NON CX FA EX 2327640NA (Order linked) DOD May 8, 2026 Issue: Stitching https://prnt.sc/Q7krUr0yUdh5 MINSILFCBOTS 0 / OOS (anticipated ship date 5/12)
  44. AGENT2026-05-11 23:27:46· email/helpdesk
    Dear Minji, We're pleased to inform you that the MIMA - SILVER SPARKLE - Bottom / XS / Cheekiest has been restocked, and so I have filed a request to have your new item shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. Your RA number for the replacement is: 2327640NAEX If we can be of any additional help, please do not hesitate to reach out to us—we're always happy to help! Kindest, Nikka
  45. AGENT2026-05-11 23:28:23· email/helpdeskINTERNAL
    NON-CX FA EX: 2327640NA / 2327640NAEX PROCESSED: 5/12/2026 NEW ORDER: 2332849NA
  46. CUSTOMER2026-05-14 05:34:39· chat/gorgias_chat
    Hi. I ordered mima sparkle bikini set on 05/05/2026. And I got it on 08/05/2026. But the bottom was damaged. That time XS size was out of stock, so refund team mailed me on 12/05/2026 it's available now and we're gonna send it to you. But after Tuesday I couldn't see any updates... I saw that my order is still marked as unfulfilled. Could you let me know when it will be shipped? Last time, I ordered on Tuesday and received it on Friday, so I was wondering if it would be possible to receive it by Friday again if it gets restocked and shipped on Tuesday. Is it not delivered yet? For reference my order number is 2332849NA
  47. AGENT2026-05-15 12:30:10· chat/helpdeskINTERNAL
    TN ffup of 2332849NA pls
  48. AGENT2026-05-15 12:45:34· email/helpdesk
    Dear Minji, Thank you for reaching out to us. I’m Trish from Triangl’s Orders Team, and I will be assisting you. I can confirm that your order #2332849NA has already been shipped; however, the tracking confirmation email was unfortunately not sent automatically. My sincere apologies for that oversight. Please find your tracking details below: Order Number: #2332849NA Tracking Number: 525701681172 Courier: FedEx Tracking URL: https://www.fedex.com/fedextrack/?trknbr=525701681172 According to the latest tracking update, this parcel was delivered today, Friday, 5/15/2026, at 1:39 pm and was signed for by K.IMM MIN JI. Could you please confirm if you already have this in your possession? If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish
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