CUSTOMER2026-05-19 00:57:14· email/email
Hi there,
I received my order today, however, the following item was missing:
POPPY - TUTTI FRUTTI Neoprene Balconette Bikini Set × 1
Bottom / L / Cheeky
Please see the attached photo of my entire order.
I also decided that the top was slightly too small, so I'd like to request two things:
1.
I'd like to return my order and request an the same top but in a Large size:
POPPY - TUTTI FRUTTI Neoprene Balconette Bikini × 1
Top / L / Normal
2.
I'd like the bottoms that I already ordered shipped with the same shipment. See my original order info in the email below.
Please advise.
Thank you,
Tess
AGENT2026-05-19 04:31:57· email/helpdesk
Dear Tess,
Thank you for bringing this to our attention, and we’re sorry to hear about this issue.
We appreciate you taking the time to share the photo of the items you have received.
We recommend first checking inside the matching bag that came with your order, as well as the FedEx bag or box, since items can sometimes be tucked away in either of these.
If you’re still unable to locate the missing items, please let us know if the parcel appeared to have been tampered with in any way, so we can further assist you.
We await your reply.
Kindest,
Katrina x
AGENT2026-05-19 04:32:34· email/helpdeskINTERNAL
If CX cannot find the bottoms, please offer to reprocess the missing bottoms and transfer to Returns team for their exchange.
Thank you. x
CUSTOMER2026-05-19 12:56:33· email/email
Katrina,
I checked inside the neoprene drawstring bag and there were the bottoms! I missed them before, as they blend in. All good on that front — and they fit!
I would like to proceed with an exchange of the top for a L size. Should i do that through you or through the website?
Thanks,
Tess
AGENT2026-05-20 05:04:07· email/helpdesk
Hi Tess,
Thank you for getting in touch.
We are confirming your exchange request and have approved the exchange for the following items:
Returning: POPPY - TUTTI FRUTTI Top / M
(Send back your Top Only in its original plastic packaging.)
Exchanging For: POPPY - TUTTI FRUTTI Top / L
(Your new parcel will be sent to the original shipping address provided upon purchase.)
Return Authorization (RA) Number: 2330460NAEX
⸻
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸻
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸻
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸻
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸻
Important Notes
• Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
• Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸻
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Joanna
AGENT2026-05-20 05:05:48· email/helpdeskINTERNAL
EX #2330460NA 2330460NAEX
POPTUTTOPL 79
TN not available in shopify, waiting for orders
NO missing item, bottoms found in bag
AGENT2026-05-31 10:48:31· email/helpdeskINTERNAL
#2330460NA 2330460NAEX
PROCESSED 5/31/26 NEW ORDER: 2349370NA
#2330460NA N/A TESS HOWAT POPTUTTOPM 1 USPS9500111076326142808491 334794 5/28/2026