CUSTOMER2026-05-29 06:56:45· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
general-enquiry
Firstname:
Kiarha
Lastname:
Haddad
Email:
kiarhah@gmail.com
Phone:
5148390855
Ordernumber:
Body:
I recieved for christmas a swimwear the with the blue
yellow purple and orange red stripe… and today is the first time
I'm wearing it and the colour of the top has changed… the blue is
super light now (i have picture).
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AGENT2026-05-31 23:25:31· email/helpdesk
Dear Kiarha,
Thank you for reaching out to us, and I’m so sorry to hear about your experience with your bikini. We understand how disappointing this must be.
May we request the following details from the original order, please:
Order Number
Full Name
Address (Shiping or Billing)
Email address
Phone Number
Style and/or Sizes
We look forward to hearing from you the soonest!
Kindest,
Joan xx
CUSTOMER2026-06-02 01:54:00· email/email
Order Number: #2245015NA Full Name: Valérie Achille
Address (Shiping or Billing): 7475 av Glenwood
Email address: v.a.conceptdeco@gmail.com Phone Number: 514-839-0855 or 514-942-8391
Style and/or Sizes: VINCA - BONN Terry Towelling Triangle
Bikini Set × 1
Top / XS / Normal
VINCA - BONN Terry Towelling Triangle
Bikini Set × 1
Bottom / XS / Cheekiest
AGENT2026-06-04 08:21:51· email/helpdesk
Dear ,
We're sad that this happened and we appreciate you taking the time to contact us.
Can you please send us at least 2 photos showing the problem area?
We look forward to hearing from you.
Kindest,
Dy
CUSTOMER2026-06-04 09:11:27· email/email
Hi, yes there you go (so I took a picture of the top and of the bottom to show the difference of color of the blue) as we see the blue of the top is completely faded instead of begin an aqua blue as it was…
AGENT2026-06-05 03:29:50· email/helpdesk
Hi Kiarha,
Thank you for sending over the photos.
To assist us in assessing the situation more thoroughly, could you please provide a few additional photos of the bikini? Specifically, we’re looking for images of the pieces unworn, laid flat, in natural lighting and showing the reported discoloration/fade.
This will help us better evaluate the extent of the stretching you’ve described.
We look forward to hearing from you.
Kindest,
Joanna
CUSTOMER2026-06-06 15:25:04· email/email
Hi! Is this ok ? If not I'll send you a picture in like 3 days in the day light. I feel like it shows more on the picture that I sent before.
AGENT2026-06-09 04:34:02· email/helpdesk
Hi Kiarha,
Thank you for your email.
The VINCA - BONN design originally includes a light blue stripe as part of the color pattern.
Additionally, some color fading may naturally occur with exposure to sunlight over time.
Based on the photos you have provided so far, we are unfortunately unable to clearly identify any discoloration or specific areas of fading. We appreciate your offer to send additional photos in daylight, as clearer images may help us better assess the garment's condition.
Once you are able to send the daylight photos, we will be happy to review them and assist you further.
We look forward to hearing from you.
Kindest,
Joanna