CUSTOMER2026-05-13 02:22:00· chat/gorgias_chat
I’d like to cancel my order
AI_AGENT2026-05-13 02:22:30· chat/api
Hi Sydney! Thanks for reaching out to TRIANGL Support. We’re happy to help.
Since you would like to cancel your order, I’ll pass this over to our team so they can help you directly — they’ll join shortly.
AGENT2026-05-13 02:23:06· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
AGENT2026-05-13 02:23:21· chat/helpdesk
Can I have your order number as well as the full name and email address on the order, please?
CUSTOMER2026-05-13 02:23:49· chat/gorgias_chat
2333905NA, Sydney Yoon, sydneysyoon@gmail.com
AGENT2026-05-13 02:24:43· chat/helpdesk
Thank you.
AGENT2026-05-13 02:24:52· chat/helpdesk
May I also ask why you'd like to cancel your order?
CUSTOMER2026-05-13 02:25:15· chat/gorgias_chat
I realized that size S in bottoms is too big. I want to wait for the xs to restock then I will repurchase
AGENT2026-05-13 02:25:43· chat/helpdesk
Noted, thank you.
AGENT2026-05-13 02:26:00· chat/helpdesk
For this case, I will send your details and request over to our Orders Team. Please expect an email update from our Orders Team from this point on up to 24-48 hours.
CUSTOMER2026-05-13 02:26:44· chat/gorgias_chat
Does that mean my order is getting canceled?
AGENT2026-05-13 02:27:50· chat/helpdesk
I am fowarding your cancellation request to our Orders Team as they are the team that handles such request. Please allow them to confirm and email you back within 24-48 hours.
CUSTOMER2026-05-13 02:28:10· chat/gorgias_chat
Sounds good, thank you!
AGENT2026-05-13 02:28:49· chat/helpdesk
No worries. :) Is there anything else I can help you with?
AGENT2026-05-13 02:30:56· chat/helpdesk
I just want to check if you're still online?
CUSTOMER2026-05-13 02:32:40· email/email
Hi,
I already chatted with a live agent but I wanted to make sure that my
cancellation request was in writing. For context, I would like to cancel
order #233905NA. The reason for cancellation is that I realized that I will
need a smaller size in the bottoms and will wait for the restock before
repurchasing.
I appreciate your help!
AGENT2026-05-13 02:37:08· chat/helpdesk
It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx
AGENT2026-05-13 02:37:17· chat/helpdeskINTERNAL
2333905NA
Sydney Yoon | sydneysyoon@gmail.com
order cancellation request
"I’d like to cancel my order"
"I realized that size S in bottoms is too big. I want to wait for the xs to restock then I will repurchase"
AGENT2026-05-13 05:12:11· chat/helpdeskINTERNAL
Merged: https://triangl.gorgias.com/app/ticket/220989976 and https://triangl.gorgias.com/app/ticket/220990415
Thank you. x
AGENT2026-05-13 05:23:44· email/helpdesk
Dear Sydney,
Thank you for reaching out to us.
Your concern has been forwarded to us by our colleagues from Customer Care. This is Katrina from TRIANGL's Orders Team and I will be assisting you.
We understand you wish to cancel your Order #2333905NA.
The request has been passed to our shipper, and once approved we’ll proceed with the cancellation and issue a full refund.
You should see the funds back in your account within 3–7 business days, depending on your card provider.
You’ll also receive a Refund Notification email once your refund has been processed. Please note that processing times vary by credit card company.
If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist.
For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently.
Kindest,
Katrina x
CUSTOMER2026-05-13 13:59:18· email/email
Hi Katrina,
I appreciate it! I don't have any further questions.
AGENT2026-05-13 14:06:48· email/helpdesk
Hi Sydney,
On behalf of my colleague Katrina, you are more than welcome! We are glad to be of help. :)
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle X