Dear Angela,
Thank you for reaching out. Weâre sorry to hear that the item you received didn't work out as expected. We know that with swimwear, everyoneâs shape is unique, and sometimes a different style works better.
Before approving your refund request, weâd be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order).
If youâd like to proceed, please let us know â and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item youâd like to exchange for. Weâll then guide you through the exchange process.
Of course, if you prefer a refund instead, thatâs no problemâjust let us know, and weâll share the next steps with you. Please note that original return shipping costs are non-refundable.
Kindest,
Jetz
AGENT2026-05-12 08:24:03¡ email/helpdeskINTERNAL
pending approval: #2328243NA 44202E2912989 / offered ex
CUSTOMER2026-05-13 07:48:59¡ email/email
I prefer the refund.
Please send me the return Authorisation number.
AGENT2026-05-14 02:11:05¡ email/helpdesk
Dear Angela,
Thank you for confirming your return request â weâre sorry to hear your order didnât meet your expectations.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
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Items Approved for Refund:
MAIA - TINE SPARKLE Top M / Bottom S Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 44202E2912989
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (For customers located in EU member countries only):
Netherlands
TRIANGL RETURNS
Men-2b
Karel Doormanstraat 14
3262 PD Oud-Beijerland
The Netherlands
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Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Kyla