Re: Order#2320282NA

This thread was longer than the field limit and was shortened on import.

1. AGENT2026-05-04 04:08:29· email/helpdesk
   Dear Rylie, We have received your Exchange Request for Order #2320282NA We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the Top & Bottom Sizes + Bottom Shape you wish to exchange, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Kyla
2. AGENT2026-05-04 04:08:45· email/helpdeskINTERNAL
   #2320282NA 9C21382907473 / CLARIF EX
3. AGENT2026-05-04 06:10:05· email/helpdesk
   Dear Rylie, We have received your Exchange Request for Order #2320282NA We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the DARA - COOKIE Top & Bottom Sizes + Bottom Shape you wish to exchange, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Kindest, Crystel
4. AGENT2026-05-04 06:10:46· email/helpdeskINTERNAL
   PENDING APPROVAL #2320282NA / 9C21382907473 / CLARIF EX SENT TO ryliefolmer@gmail.com
5. CUSTOMER2026-05-06 00:44:24· email/email
   Hi Crystal, No worries at all, I just need to do an exchange. I'm typically a small on top and a medium on bottom, but these seem to run a bit small. I'll need a large top and a medium bottom instead. Please let me know what the return process looks like when you get a chance. Thank you!
6. AGENT2026-05-06 07:08:28· email/helpdesk
   Hi Rylie, We are confirming your exchange request and have approved the exchange for the following items: Returning: DARA - COOKIE Triangle Bikini Set: Top M / Bottom S Cheeky (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: DARA - COOKIE Triangle Bikini Set: Top L / Bottom M Cheeky (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 9C21382907473 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Jetz
7. AGENT2026-05-06 07:08:32· email/helpdeskINTERNAL
   EX 2320282NA / 9C21382907473 DARCOOTOPL 30 SIDCOOABOTM 30 APPROVED 5/6/2026
8. CUSTOMER2026-05-07 01:04:51· email/email
   Hi Jetz, Thank you for confirming my exchange request and for sending over the return instructions. I did want to mention that I ordered based on the sizing guide provided online, but the set runs quite a bit smaller than expected. I am usually a small in bottoms, so I was surprised by how the sizing fit in person. Since the sizing information seems a little different from the actual fit, I was wondering if there may be any assistance available regarding the exchange shipping process. Thank you again for your help, and I look forward to hearing from you!
9. AGENT2026-05-07 08:34:21· email/helpdesk
   Dear Rylie, Thank you for getting back to us! Please be advised that we do not provide return labels. The shipping cost incurred for returning item/s to Triangl is not covered or reimbursed by us. We recommend using a Registered Postal Service and keeping a record of the tracking details. Triangl cannot be held liable for any loss of garments being returned. We'll cover the shipping fee of sending the new item/s to you. Please send us a photo of your postage receipt once you have posted your returns so we can process your request promptly. Feel free to reach out if you need anything else. Kindest, Pearl
10. CUSTOMER2026-05-07 15:31:06· email/email
    Hi Pearl, Thank you for your response. I do understand your return process, however my concern is that I selected my size based directly on your size guide, and the fit is not as expected. The swimsuit does not fit the way it is described or intended, despite following the provided measurements. Because of this, I'm unsure whether the issue may be with the accuracy of the size guide or the cut of this particular style. I'd really appreciate clarification on that, as it would help me determine the correct size or style moving forward. Given that I relied on your sizing guidance and the item does not fit accordingly, is there any possibility of assistance with the return shipping in this case? I'm happy to provide photos or measurements if that helps. Thank you, and I look forward to your guidance.
11. AGENT2026-05-08 06:49:37· email/helpdesk
    Hi Rylie, Thank you for taking the time to share your concerns, and we’re sorry to hear that the fit isn’t as expected. We understand how frustrating this can be, especially when you’ve carefully selected your size based on our size guide. While we aim to make our sizing as accurate and consistent as possible, the size guide is intended as a reference rather than an exact fit guarantee. This is because fit can vary from person to person, as every body is different. In addition, the fit of each swimsuit can differ depending on the style, as different cuts and design details naturally affect coverage and shape. Fabrication can also play a role, as various materials have different levels of stretch and may feel slightly different when worn. We design our pieces to ensure they are consistent within their style, but these factors can sometimes result in differences in how an item fits compared to expectations based on measurements alone. We recommend reaching out via chat so we can provide more tailored sizing advice based on your specific needs. Regarding return shipping, please note that costs incurred when returning items for an exchange or refund are not covered or reimbursed. We truly apologize that this item did not meet your expectations, and we appreciate your understanding. Kindest, Joanna
12. CUSTOMER2026-05-08 17:37:58· email/email
    Dear Joanna, Thank you for the detailed explanation — I completely understand that fit can vary depending on body type, style, and fabric. That said, it is a bit frustrating not to have support with returns in a situation like this, especially when I made the purchase in good faith using the size guide provided. It makes trying a new brand feel a bit risky from a customer perspective. Many brands do incorporate return support as part of the overall customer experience, particularly when sizing guidance doesn't align with the actual fit. I'd just like to clarify one point so I fully understand the process — if I proceed with an exchange, would I be responsible for paying the return shipping to you, while you cover the shipping cost of sending the new item back to me? I appreciate your help in clearing that up.
13. AGENT2026-05-09 09:05:25· email/helpdesk
    Hi Rylie, We completely understand your concerns, especially when trying a new brand for the first time, and we truly appreciate your honest feedback regarding the sizing and return experience. Customer trust and comfort are very important to us, and feedback like yours helps us continue improving. To clarify the exchange process: if you decide to proceed with an exchange, you would be responsible for the cost of shipping the item back to us, while we will cover the shipping cost for sending the replacement item back to you. Please let us know if you would like to proceed, and we’ll be happy to guide you through the next steps. Kindest, Joanna
14. CUSTOMER2026-05-09 14:46:29· email/email
    Hi Joanna, Understand! I feel like it's the structure of the bottoms of the swimsuit that has the fit issue. Is it possible to get these bottoms instead? Or would I have to get this set? Please let me know.
15. AGENT2026-05-10 04:58:02· email/helpdesk
    Dear Rylie, Thank you for getting back to us. Just to kindly clarify, we’re only able to accept full sets in a matching style, as mix-and-match combinations are not covered under our current policy. We’d be happy to assist you with an exchange for a complete set in the MICA - COOKIE Scoop Bikini style, if that works for you. Kindly let us know the top and bottom sizes you need, and we will check availability for you. We look forward to your response and are here to help every step of the way. Kindest, Crystel
16. AGENT2026-05-17 10:03:26· email/helpdesk
    Dear Rylie, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your request and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Crystel
17. CUSTOMER2026-05-22 02:04:26· email/email
    Hi Crystal, Sorry I was out of town. Back to this email about returns, I will be returning the top and bottom tomorrow due to the sizing. I would like to exchange for the below set, S+ tops and Small bottoms. https://triangl.com/products/mica-cookie-scoop-bikini-set?variant=42651132887136 MICA COOKIE Scoop Bikini Set triangl.com
18. CUSTOMER2026-05-22 15:51:55· email/email
    Hi there, I just made this return for the exchange below. Please see the receipt of the return below.
19. AGENT2026-05-26 06:51:31· email/helpdesk
    Hi Rylie, Thank you for sending the photo. Upon checking, the image provided appears a bit small and blurry, making it difficult for us to read the tracking number. Could you please send us a clearer and larger photo? Alternatively, you may also type the tracking number directly in your reply. Additionally, we have noted your requested exchange to the MICA - COOKIE TOP SP with Small bottoms. Could you please confirm your preferred bottom shape: Normal Cheeky or Cheekiest? We look forward to your next email! Kindest, Ja
20. AGENT2026-05-26 06:52:14· email/helpdeskINTERNAL
    EX 2320282NA / 9C21382907473 Req to resend POP // updated EX items: MICCOOTOPSP 20 STACOOABOTS 18 or STACOOBBOTS 5 or STACOOCBOTS 1 (Confirming bot shape)
21. CUSTOMER2026-05-26 14:16:30· email/email
    Hi there, The normal bottoms, please! So sorry about the blurry image, I will send the receipt again later today. I don't have it on me currently!
22. CUSTOMER2026-05-27 17:50:48· email/email
    Please see the attached receipt I was given!
23. AGENT2026-05-29 02:38:19· email/helpdesk
    Hi Rylie, We're emailing about your Exchange Request for Order #2320282NA that was approved on 5/4/26. As communicated by the team, once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunate