Re: Order ID #2321217NA

Dear Michelle, Thank you for getting in touch, we have received your Exchange Request #1F41362913773. I wanted to let you know that the style you prefer is currently priced higher than the items you are planning to return. To ensure you get exactly what you’re looking for, we recommend placing a new order. Here’s how to proceed: PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-19 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2321217NA. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Looking forward to your reply! Kindest, Joan

Pending Approval: #2321217NA / A5F4032913750 | w/ price UG

Hi Michelle, Thank you for your response, and we’re sorry for the confusion — we completely understand why this may seem unclear. We understand that the item you received is the style you ordered; however, you’ve mentioned being unhappy with the colour. Please note that colours may appear slightly different on the website due to factors such as lighting, photography, and screen resolution. We also share additional images and videos on our Instagram page that show the bikinis being worn, which may help provide a more accurate representation of the colour. Regarding with the pricing, the shorts you originally purchased were part of a bundled promotional offer on our website, which means they were purchased at the discounted bundle price of $68. This is a special offer and not the standard individual item pricing. However, when processing an exchange, items are re-priced based on their current individual retail value. In this case, the shorts are priced at $85 when not part of the bundle promotion. Additionally, the VINCA - MELON Set and BOBBI - MELON STRIPE Short you are requesting are currently low in stock and may no longer be available by the time your return arrives at our warehouse. For this reason, we would recommend placing a new order directly to secure the remaining stock. Once your new order is placed, you may then return your original items for a refund (product value only) within 14 days of receiving your RA code. Please note the refund will be issued back to the original payment method used for order #2321217NA. As a courtesy, and as the “Buy 1 Item, Get 1 Item at 20% Off” promotion for matching shorts cannot be combined with other discounts or promo codes, we will waive your original shipping fee. Once you place your new order and share the order number with us, we will ensure the shipping fee is refunded along with your original items. Please let us know how you would like to proceed, and we’ll be happy to assist further. Kindest, Joan xx

Pending Approval: #2321217NA / A5F4032913750 | w/ price UG + AOOS VINMEL2TOPS 58 SIDMEL2ABOTS 15 BOBMEL2BOTS 4 SF RF in original order as cx will purchase bundle price discount

Hi Michelle, Thank you for getting back to us and sharing your new Order #2334729NA. We sincerely apologize for the inconvenience caused and appreciate your patience throughout this process. As previously mentioned, we are happy to refund the shipping fee from your original order. This will be processed together with your approved refund request once we receive your returned items back at our warehouse. We also appreciate your feedback regarding the swimsuit color and understand your disappointment that it appeared significantly different from your expectations. Your return for Order #2321217NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: CELESTE - PINK CANDY VELVET Short M VINCA - PINK CANDY S/M CHEEKY (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: A5F4032913750 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2321217NA / A5F4032913750 W/SF RF

Hi Michelle, Thank you for sending this through! Your proof of return has been noted, and we’ll process your refund (including original shipping fee) as soon as we receive the items. You’ll receive a confirmation email once your request has been processed. In the meantime, if you need any further assistance, please don’t hesitate to reach out. Thank you, and have a wonderful day! Kindest, Joan xx

ON-HOLD: TRACKING UPDATE | #2321217NA / A5F4032913750 SD: 5/15/2026 TN 9505512589516135269555

2321217NA / A5F4032913750 5/18/2026 #2321217NA A5F4032913750 MICHELLE HONG VINPIN3TOPS 1 USPS9505512589516135269555 332716 5/19/2026 5/18/2026 #2321217NA A5F4032913750 MICHELLE HONG CELPIN3BOTM 1 USPS9505512589516135269555 332717 5/19/2026 5/18/2026 #2321217NA A5F4032913750 MICHELLE HONG SIDPIN3ABOTM 1 USPS9505512589516135269555 332718 5/19/2026

Hi Michelle, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during the return process. Please know that we truly appreciate your feedback. Comments such as yours help us identify areas where we can improve, and we will be sure to relay your concerns regarding the exchange process, pricing discrepancies, and return policy to our management team for review. Thank you again for bringing this to our attention. We value your continued support and are sorry that this experience did not meet your expectations. Kindest, Jetz