AGENT2026-05-13 14:59:36Ā· email/helpdesk
Hi Lyla,
Thank you for reaching out. Weāre sorry to hear the item didnāt fit as expected. With swimwear, we know that sometimes a different style or size can make all the difference.
Before proceeding with a refund, weād be happy to offer you the option to exchange your item for any other style from the TRIANGL collection of the same value. As a thank-you for choosing an exchange, we can also provide a $10 USD refund back to your original payment method.
If youād like to proceed with an exchange, simply send us:
⢠The style name
⢠Top size
⢠Bottom size
⢠Preferred bottom coverage (if applicable)
and weāll guide you through the next steps.
Of course, if you would still prefer a refund instead, thatās absolutely fine too ā just let us know and weāll assist further. Please note that original shipping costs are non-refundable.
Kindest,
Crystel
AGENT2026-05-13 14:59:51Ā· email/helpdeskINTERNAL
PENDING APPROVAL #2328870NA / 68F0C12914774 / PROMO10
CUSTOMER2026-05-13 18:19:37Ā· email/email
Hi,
Thank you so much for letting me know and asking. I completely understand
that an exchange would normally be the best option, but I have an upcoming
trip very soon and I'm worried the exchange process would take too long
since the item has to be shipped back, processed, and then shipped out
again.
Because of the timing, I was planning to return the bikini for a refund and
immediately repurchase the exact same bikini in a different size (which I
already did the other day) so it can ship directly to me faster. I was
wondering if it would still be possible to refund the original shipping
cost in this situation, since I am genuinely just trying to exchange for a
different size and will be repurchasing the same item right away.
Of course, I completely understand needing to verify that the original
bikini is returned in new condition first, and I'm more than happy for you
to wait until you receive and inspect the return before processing any
shipping refund. I just wanted to ask if there was any flexibility since
this is essentially still a size exchange, only done this way because of
the time constraint.
Thank you again for your help!
AGENT2026-05-16 05:23:53Ā· email/helpdesk
Hi Lyla,
Thank you so much for confirming your request, and we completely understand wanting to receive your new size in time for your upcoming trip.
Given the situation, weāre happy to waive the $20 USD shipping fee on your order. This will be processed together with your refund request as soon as we receive your items back at our warehouse.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding any applicable taxes or duties.
āø»
Items Approved for Refund:
VINCA - MACA Yellow Velvet Triangle Bikini Set : M/ S / Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 68F0C12914774
āø»
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
āø»
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
āø»
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
āø»
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
āø»
Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
āø»
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Lynn
AGENT2026-05-16 05:24:23Ā· email/helpdeskINTERNAL
#2328870NA / 68F0C12914774
SM approved SF RF
AGENT2026-05-27 05:27:57Ā· email/helpdeskINTERNAL
5/22/2026 #2328870NA 68F0C12914774 LYLA GULEY VINMACABOTS 1 USPS9500116266196136969172 333713 5/26/2026
5/22/2026 #2328870NA 68F0C12914774 LYLA GULEY VINMACTOPM 1 USPS9500116266196136969172 333714 5/26/2026