CUSTOMER2026-05-07 23:07:02· email/email
Hi there! I ordered a swimsuit a few weeks ago it never came in and I never got a email after I purchased it
AGENT2026-05-08 05:28:18· email/helpdesk
Dear Heidi,
Thank you for your email.
We are happy to assist you; however, we cannot currently see an order using your name or email address in the system.
Can you kindly provide us with the following information:
Order number:
Name used in the order:
Email address used in the order:
Shipping address:
We await your reply!
Kindest,
Anna x
CUSTOMER2026-05-08 17:16:58· email/email
Thank you! Yes the name is Riley Jo Clemson address P.O. Box 83 elfrida az 85610 it didn't ask for my email so I didn't put it in and I didn't screenshot the order number I can't find it idk if you can find it with my name and address but
AGENT2026-05-08 19:33:42· email/helpdesk
Dear Heidi,
Thank you for sharing the details! Trish here, stepping in while Anna is offline.
Unfortunately, we are unable to find any order using the details you've provided. We also do not deliver to PO Box addresses.
If your account was charged and a payment was taken, please send us a screenshot of the charge so we can investigate further.
Otherwise, you may place a new order. When doing so, please avoid refreshing the page while the payment is being processed, and allow the Checkout page to refresh on its own until an order number appears.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Trish