Dear Vanny,
Thank you for reaching out. Weâre sorry to hear that the items you received donât fit as expected. We know that with swimwear, everyoneâs shape is unique, and sometimes a different style or size works better.
Before approving your refund request, weâd be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order).
If youâd like to proceed, please let us know â and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item youâd like to exchange for. Weâll then guide you through the exchange process.
Of course, if you prefer a refund instead, thatâs no problemâjust let us know, and weâll share the next steps with you. Please note that original return shipping costs are non-refundable.
Kindest,
Crystel
AGENT2026-05-17 11:30:53¡ email/helpdeskINTERNAL
PENDING APPROVAL #2329405NA / 60303C2917072 / EX OFFER
AGENT2026-05-17 11:31:12¡ email/helpdeskINTERNAL
PENDING APPROVAL #2329405NA / 60303C2917072 / EX OFFER
CUSTOMER2026-05-17 18:26:43¡ email/email
Hi,
Thanks for getting back to me. I'd prefer a refund instead of an exchange.
Can you send over the next steps for that?
AGENT2026-05-19 01:27:39¡ email/helpdesk
Hi Vanny,
Thank you for confirming your return request.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸝
Items Approved for Refund:
ELLI - PETALI Pink Short L
DARA - JETT Black Top L / Bottom L / Cheeky
DARA - PETALI Top M / Bottom XL / Cheekiest
(Send the shorts and full sets and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 60303C2917072
⸝
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸝
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸝
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸝
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸝
Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸝
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Denise xx