Re: [Triangl] Payment for #2343737NA has been received

Dear Joanna, Thank you for getting in touch, we have received your Exchange Request #4835B22931804. We apologize for the delay in getting back to you. We appreciate your patience and understanding while we looked into this for you. As a gentle note, to help us respond as quickly as possible, we kindly ask that you avoid sending multiple emails regarding the same request, as each new email may move your conversation to the end of the queue and unintentionally delay our response time. We are eager to assist but unfortunately, the MALA - BANC Blue Balconette Bikini Top size Small ++ you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-22 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2343737NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Geelah

#2343737NA 4835B22931804 / AOOS / MALBAN2TOPSPP 18

RT https://triangl.gorgias.com/app/ticket/224586638