Still no package

Dear Anna, Thank you for your email. We understand the urgency of resolving this matter and are committed to helping you find a resolution. The tracking for Order #2327367NA shows your parcel as delivered on Wednesday, 5/13/2026 at 12:53 pm and signed for by A.Ana. Please find the attached FedEx proof of delivery. Kindly check if the details are familiar and feel free to get back to us with any updates. We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door. If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html. To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html. You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=524696107240&trkqual=2461167000~524696107240~FX&manageDelivery=disputeDelivery. If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently. Kindest, Katrina