Dear Triangl Swimwear Team,
I hope you're doing well. I'm reaching out regarding a bikini I purchased from you last summer. I absolutely loved it when I first received itāthe fit and style were perfect, and it quickly became one of my favorites.
However, after a relatively short period of use and following the care instructions, I've noticed that the fabric has become quite washed out and has started to fuzz significantly. It now looks much more worn than I would have expected for its age and level of use.
I've attached photos for reference so you can see the change in quality from when it was new to its current condition.
I completely understand that normal wear happens, but I was hoping you might be able to help or advise on whether there are any options availableāsuch as a replacement, store credit, or refundāgiven the condition it has reached.
I really love your brand and would appreciate any assistance you can offer. Thank you so much for your time and help!
AGENT2026-04-02 06:19:27Ā· email/helpdesk
Hi Caroline,
We are sorry to hear about your bikini and we'd be glad to check on your concern.
To help locate your order, may we please request you to send us a separate email using the email address used upon purchase.
Hope to hear from you soon.
Kindest,
Dy xx
AGENT2026-04-09 06:12:41Ā· email/helpdesk
Dear Caroline,
I hope this email finds you well. Weāre reaching out to follow up on our previous email regarding your reported faded bikini and wanted to kindly remind you that weāre awaiting your response to proceed further.
To help locate your order, may we please request you to send us a separate email using the email address used upon purchase. Please include the following in the email subject line:
In relation to ticket 214613177
Please be advised that if we donāt hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and weāll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Joanna
Replies are sent through Open Doors, so they stay on the customer record.