Hi, please initiate a return for the items in this order. None of them fit
right.
AGENT2026-03-30 05:55:12¡ email/helpdesk
Hi Courtney,
Thank you for reaching out! We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We understand that the fit wasnât quite what you expected. Weâd be happy to assist with an exchange (of the same price as your original order). Please let us know the style name and the sizes you need for both the top and bottom (including the bottom shape, if applicable), and weâll guide you through the exchange process.
If youâd prefer a refund instead, please confirm, and weâll provide return instructions. Kindly note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as weâre unable to process partial returns.
Let us know how youâd like to proceed, and weâll be happy to assist.
Kindest regards,
Pearl
AGENT2026-03-30 05:55:26¡ email/helpdeskINTERNAL
Pending Approval / 2290550NA / Clarfiy request
CUSTOMER2026-03-31 01:20:15¡ email/email
Hi, I'd prefer a refund.
AGENT2026-04-01 10:00:44¡ email/helpdesk
Hi Courtney,
Thank you for confirming your return request â weâre sorry to hear your order didnât meet your expectations.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸝
Items Approved for Refund:
VINCA - FARO TOP L / BOTTOM L CHEEKY
CORA - DELLO TOP L / BOTTOM L CHEEKY
CORA - DELLO TOP M / BOTTOM M CHEEKY
VINCA - MATO TOP M / BOTTOM M CHEEKY
VINCA - MATO TOP L / BOTTOM L CHEEKY
(Send the full sets and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 2290550NARF
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸝
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸝
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Ja