31,919 tickets1-100

Re: Order #2290085NA

Terry Armistead ¡ ttarmistead@gmail.com ¡ Gorgias #214560478

closed
Opened
31 Mar 2026, 15:23
Closed
4 Apr 2026, 08:20
Assignee
Jetz - Returns Team
returnsreturns_approvedreturns_clarificationtrianglpotential legalchannel-email

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  1. AGENT2026-03-31 15:23:08¡ email/helpdesk
    Dear Terry, We have received your Exchange & Refund Request for Order Number #2290085NA. Sadly, we are unable to approve the request as we cannot issue refunds for a partial return (top or bottom only) on bikinis sold as a set. For refunds, the full set (top, bottom and bag/pouch) must be sent back. Also, please be advised that we do not mix & match styles. Can you please confirm the set you will be returning for a refund and the set for returning for exchange?
  2. AGENT2026-03-31 15:24:14¡ email/helpdeskINTERNAL
    Pending Approval / #2290085NA/ 3EC21A2882432 clarify RF & EX request
  3. CUSTOMER2026-03-31 17:38:02¡ email/email
    Hi, I would like to return the entire set... please see the orders below...that is what I am returning~ The Vinca and Maia sets... One for refund and one for the exchange I specified. We need to go up a size in the Vinca set...to SMALL the Maia set we would like to return the whole set for refund. The style does not work. Thanks! Terry Armistead ---------- Forwarded message --------- From: Triangl Date: Fri, Mar 13, 2026 at 6:47 PM Subject: Order #2288718NA confirmed To: Order #2288718NA THANK YOU FOR YOUR PURCHASE! Hi Terry, We are getting your order ready to be shipped. We will notify you when it has been sent. View your order or Visit our store ORDER SUMMARY VINCA - MENDE Pink Triangle Bikini Set × 1 Top / S / Normal null 119.00 USD MAIA - MATO Red Terry Towelling Scoop Bikini Set × 1 Top / L / Normal null 119.00 USD Subtotal 238.00 USD Shipping 20.00 USD Sales tax 23.08 USD Shipping tax 1.94 USD Total $283.02 USD Customer information Shipping address Terry Armistead 301 Boulder St. #1112 MInturn, Colorado 81645 United States Billing address Terry Armistead 301 Boulder St. #1112 MInturn, Colorado 81645 United States Shipping method Express Courier (Air) Payment method Ending in 2629 — 283.02 USD Important Delivery & Order Information To help avoid any delays with your order, please ensure the following: - The shipping address provided is correct and is the best location to receive your package. - You may be required to sign for your order on the day of delivery. If you authorise the courier to leave the parcel unattended (for example, at your doorstep), TRIANGL cannot be held responsible for any loss or theft. - Please note that some areas may not be directly serviced by FedEx or DHL. In these cases, parcels may be forwarded to the nearest local Post Office for collection. Order Changes If you need to make changes to your order, please contact us at orders@triangl.com within 8 hours of placing your order. Please note: - We can only assist with size changes or style changes, subject to availability. - Shipping address changes are only possible if the new address remains within the same state and country as the original address. - We are unable to guarantee any changes requested after the 8-hour window, as orders may already be in processing. Exchanges & Returns We offer a 14-day hassle-free returns period. To request an exchange or return, simply log in to our Returns Portal within 14 days of receiving your parcel using the email address used to place your order. Once your Return Authorisation (RA) is approved, items must be received back by TRIANGL within 14 days. Upon receipt, you will either receive your replacement item or a refund for the product price (original shipping costs excluded). We're excited for you to receive your new bikinis! The TRIANGL Team x
  4. AGENT2026-04-02 07:48:54¡ email/helpdesk
    Hi Terry, Thank you for your clarification. We understand that you would like to proceed with a refund for the MAIA - MATO set and an exchange for the VINCA - MENDE set in size Small. As the top is already in size Small, we will proceed with exchanging the bottom only. You may keep the top. We are confirming your exchange and refund request for the following items: Returning: MAIA - MATO TOP L / BOTTOM L NORMAL (Send back the full set, please include your bag/pouch in original plastic packaging.) VINCA - MENDE BOTTOM XS CHEEKY (Send back your Bottoms only, please include your bag/pouch in original plastic packaging.) Exchanging For: VINCA - MENDE BOTTOM S CHEEKY (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 3EC21A2882432 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Ja
  5. AGENT2026-04-02 07:49:49¡ email/helpdeskINTERNAL
    EX 1 bottom and RF 1 set - 2290085NA/ 3EC21A2882432 VINMEN2ABOTS 55
  6. CUSTOMER2026-04-02 12:42:12¡ email/email
    Hi thank you! I did not realize that our top that we received is a small. Can we get a S++ instead? The smal top was too small. Or even a M? Thanks! Terry
  7. AGENT2026-04-04 08:20:22¡ email/helpdesk
    Hi Terry, Thank you for getting back to us and letting us know about the sizing issue with the top you received—we completely understand how important the right fit is. We’ve noted your request and have updated your exchange to a full set exchange accordingly. Kindly note that our VINCA Style bikinis are not available in S+ or S++ top sizes. With that in mind, we’ll go ahead and proceed with a Medium (M) top as requested. We are confirming your exchange request and have updated the exchange and refund for the following items: Returning: MAIA - MATO L/L NORMAL VINCA - MENDE S/XS CHEEKY (Send back the full sets, please include your bag/pouch in original plastic packaging.) Exchanging For: VINCA - MENDE M/S CHEEKY (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 3EC21A2882432 Please note that your request was approved on April 2, 2026. ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund & Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena
  8. AGENT2026-04-04 08:20:24¡ email/helpdeskINTERNAL
    RF & EX 2290085NA / 3EC21A2882432 VINMEN2TOPM 39 / VINMEN2ABOTS 44 -updated req: Full Set EX
  9. AGENT2026-04-07 22:27:39¡ email/helpdeskINTERNAL
    RT: https://triangl.gorgias.com/app/ticket/215588177
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