AGENT2026-03-31 15:23:08¡ email/helpdesk
Dear Terry,
We have received your Exchange & Refund Request for Order Number #2290085NA.
Sadly, we are unable to approve the request as we cannot issue refunds for a partial return (top or bottom only) on bikinis sold as a set. For refunds, the full set (top, bottom and bag/pouch) must be sent back. Also, please be advised that we do not mix & match styles.
Can you please confirm the set you will be returning for a refund and the set for returning for exchange?
AGENT2026-03-31 15:24:14¡ email/helpdeskINTERNAL
Pending Approval / #2290085NA/ 3EC21A2882432
clarify RF & EX request
CUSTOMER2026-03-31 17:38:02¡ email/email
Hi,
I would like to return the entire set... please see the orders below...that
is what I am returning~ The Vinca and Maia sets...
One for refund and one for the exchange I specified.
We need to go up a size in the Vinca set...to SMALL
the Maia set we would like to return the whole set for refund. The style
does not work.
Thanks!
Terry Armistead
---------- Forwarded message ---------
From: Triangl
Date: Fri, Mar 13, 2026 at 6:47âŻPM
Subject: Order #2288718NA confirmed
To:
Order #2288718NA
THANK YOU FOR YOUR PURCHASE!
Hi Terry,
We are getting your order ready to be shipped. We will notify you when it
has been sent.
View your order
or
Visit our store
ORDER SUMMARY
VINCA - MENDE Pink Triangle Bikini Set Ă 1
Top / S / Normal
null
119.00 USD
MAIA - MATO Red Terry Towelling Scoop Bikini Set Ă 1
Top / L / Normal
null
119.00 USD
Subtotal
238.00 USD
Shipping
20.00 USD
Sales tax
23.08 USD
Shipping tax
1.94 USD
Total
$283.02 USD
Customer information
Shipping address
Terry Armistead
301 Boulder St. #1112
MInturn, Colorado 81645
United States
Billing address
Terry Armistead
301 Boulder St. #1112
MInturn, Colorado 81645
United States
Shipping method
Express Courier (Air)
Payment method
Ending in 2629 â 283.02 USD
Important Delivery & Order Information
To help avoid any delays with your order, please ensure the following:
- The shipping address provided is correct and is the best location to
receive your package.
- You may be required to sign for your order on the day of delivery. If
you authorise the courier to leave the parcel unattended (for example, at
your doorstep), TRIANGL cannot be held responsible for any loss or theft.
- Please note that some areas may not be directly serviced by FedEx or
DHL. In these cases, parcels may be forwarded to the nearest local Post
Office for collection.
Order Changes
If you need to make changes to your order, please contact us at
orders@triangl.com within 8 hours of placing your order. Please note:
- We can only assist with size changes or style changes, subject to
availability.
- Shipping address changes are only possible if the new address remains
within the same state and country as the original address.
- We are unable to guarantee any changes requested after the 8-hour
window, as orders may already be in processing.
Exchanges & Returns
We offer a 14-day hassle-free returns period. To request an exchange or
return, simply log in to our Returns Portal within 14 days of receiving
your parcel using the email address used to place your order. Once your
Return Authorisation (RA) is approved, items must be received back by
TRIANGL within 14 days.
Upon receipt, you will either receive your replacement item or a refund for
the product price (original shipping costs excluded).
We're excited for you to receive your new bikinis!
The TRIANGL Team x
AGENT2026-04-02 07:48:54¡ email/helpdesk
Hi Terry,
Thank you for your clarification.
We understand that you would like to proceed with a refund for the MAIA - MATO set and an exchange for the VINCA - MENDE set in size Small. As the top is already in size Small, we will proceed with exchanging the bottom only. You may keep the top.
We are confirming your exchange and refund request for the following items:
Returning:
MAIA - MATO TOP L / BOTTOM L NORMAL
(Send back the full set, please include your bag/pouch in original plastic packaging.)
VINCA - MENDE BOTTOM XS CHEEKY
(Send back your Bottoms only, please include your bag/pouch in original plastic packaging.)
Exchanging For: VINCA - MENDE BOTTOM S CHEEKY
(Your new parcel will be sent to the original shipping address provided upon purchase.)
Return Authorization (RA) Number: 3EC21A2882432
⸝
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸝
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸝
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸝
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸝
Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸝
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Ja
AGENT2026-04-02 07:49:49¡ email/helpdeskINTERNAL
EX 1 bottom and RF 1 set - 2290085NA/ 3EC21A2882432
VINMEN2ABOTS 55
CUSTOMER2026-04-02 12:42:12¡ email/email
Hi thank you!
I did not realize that our top that we received is a small. Can we get a S++ instead? The smal top was too small.
Or even a M?
Thanks!
Terry
AGENT2026-04-04 08:20:22¡ email/helpdesk
Hi Terry,
Thank you for getting back to us and letting us know about the sizing issue with the top you receivedâwe completely understand how important the right fit is.
Weâve noted your request and have updated your exchange to a full set exchange accordingly. Kindly note that our VINCA Style bikinis are not available in S+ or S++ top sizes. With that in mind, weâll go ahead and proceed with a Medium (M) top as requested.
We are confirming your exchange request and have updated the exchange and refund for the following items:
Returning:
MAIA - MATO L/L NORMAL
VINCA - MENDE S/XS CHEEKY
(Send back the full sets, please include your bag/pouch in original plastic packaging.)
Exchanging For: VINCA - MENDE M/S CHEEKY
(Your new parcel will be sent to the original shipping address provided upon purchase.)
Return Authorization (RA) Number: 3EC21A2882432
Please note that your request was approved on April 2, 2026.
⸝
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸝
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸝
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸝
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸝
Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸝
Expedite Your Refund & Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Reena
AGENT2026-04-04 08:20:24¡ email/helpdeskINTERNAL
RF & EX 2290085NA / 3EC21A2882432
VINMEN2TOPM 39 / VINMEN2ABOTS 44
-updated req: Full Set EX
AGENT2026-04-07 22:27:39¡ email/helpdeskINTERNAL
RT: https://triangl.gorgias.com/app/ticket/215588177