AGENT2026-03-30 08:55:38¡ email/helpdesk
Dear Joey,
Thank you for getting in touch, we have received your Exchange Request #E948522880502.
Weâve reviewed your request to exchange the VINCA - EBONY BLACK Triangle Bikini Set for the MAIA - ALINA Pink Crochet Scoop Bikini Set.
Please note that the MAIA - ALINA style is priced higher ($135) than the item being returned ($119). Due to this price difference, we recommend placing a new order for the MAIA â FESH bikini set to ensure a smooth transaction.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-12
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2282515NA
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
Look forward to your confirmation.
Kindest,
Joanna
AGENT2026-03-30 08:56:05¡ email/helpdeskINTERNAL
Pending Approval: 2282515NA / E948522880502 (with UG)
CUSTOMER2026-03-31 18:07:38¡ email/email
Thank you Joanna! New order has been placed. Order #2305454NA
I'll keep an eye out for the return instructions.
Thanks,
Joey
AGENT2026-04-02 08:15:17¡ email/helpdesk
Hi Joey,
Thank you for getting back to us and sharing your new Order #2305454NA.
Your return for Order #2282515NA has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
⸝
Items Approved for Refund:
VINCA - EBONY BLACK Top S / Bottom S / Cheeky
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: E948522880502
⸝
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
⸝
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
⸝
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
⸝
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
⸝
Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
⸝
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Denise xx
AGENT2026-04-02 08:15:23¡ email/helpdeskINTERNAL
RF AND REP 2282515NA E948522880502
CUSTOMER2026-04-07 16:25:20¡ email/email
Hi Denise,
I mailed the items today with 3 day shipping through USPS. Tracking number
is below
9505511610356097883923
Thanks,
Joey
AGENT2026-04-08 12:34:57¡ email/helpdesk
Hi Joey,
Thank you for sending this through!
Weâll be happy to process your request as soon as the items arrive at our warehouse or once the tracking information shows the package as delivered.
In the meantime, feel free to reach out anytime if youâd like an update, or check back with us once the tracking status confirms delivery. Weâre always here to help!
Kindest,
Kiara xx
AGENT2026-04-08 12:35:14¡ email/helpdeskINTERNAL
2282515NA E948522880502
ON HOLD / SD: 4/07/26
TN: 9505511610356097883923
AGENT2026-04-13 13:27:51¡ email/helpdeskINTERNAL
4/9/2026 N/A N/A JOEY JURKOVIC N/A 1 USPS9505511610356097883923 VINCA EBONY BLACK TOP S 323574 4/13/2026
4/9/2026 N/A N/A JOEY JURKOVIC N/A 1 USPS9505511610356097883923 VINCA EBONY BLACK BOT S 323575 4/13/2026