31,243 tickets1-100

Re: Order: #2282515NA

Joey Jurkovic ¡ joeyjurkovic@gmail.com ¡ Gorgias #214261613

closed
Opened
30 Mar 2026, 08:55
Closed
13 Apr 2026, 13:28
Assignee
Elaine - Returns Team
returnsreturns_approvedreturns_clarificationreturns_fp on-holdtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-03-30 08:55:38¡ email/helpdesk
    Dear Joey, Thank you for getting in touch, we have received your Exchange Request #E948522880502. We’ve reviewed your request to exchange the VINCA - EBONY BLACK Triangle Bikini Set for the MAIA - ALINA Pink Crochet Scoop Bikini Set. Please note that the MAIA - ALINA style is priced higher ($135) than the item being returned ($119). Due to this price difference, we recommend placing a new order for the MAIA – FESH bikini set to ensure a smooth transaction. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-12 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2282515NA We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse Look forward to your confirmation. Kindest, Joanna
  2. AGENT2026-03-30 08:56:05¡ email/helpdeskINTERNAL
    Pending Approval: 2282515NA / E948522880502 (with UG)
  3. CUSTOMER2026-03-31 18:07:38¡ email/email
    Thank you Joanna! New order has been placed. Order #2305454NA I'll keep an eye out for the return instructions. Thanks, Joey
  4. AGENT2026-04-02 08:15:17¡ email/helpdesk
    Hi Joey, Thank you for getting back to us and sharing your new Order #2305454NA. Your return for Order #2282515NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - EBONY BLACK Top S / Bottom S / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: E948522880502 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx
  5. AGENT2026-04-02 08:15:23¡ email/helpdeskINTERNAL
    RF AND REP 2282515NA E948522880502
  6. CUSTOMER2026-04-07 16:25:20¡ email/email
    Hi Denise, I mailed the items today with 3 day shipping through USPS. Tracking number is below 9505511610356097883923 Thanks, Joey
  7. AGENT2026-04-08 12:34:57¡ email/helpdesk
    Hi Joey, Thank you for sending this through! We’ll be happy to process your request as soon as the items arrive at our warehouse or once the tracking information shows the package as delivered. In the meantime, feel free to reach out anytime if you’d like an update, or check back with us once the tracking status confirms delivery. We’re always here to help! Kindest, Kiara xx
  8. AGENT2026-04-08 12:35:14¡ email/helpdeskINTERNAL
    2282515NA E948522880502 ON HOLD / SD: 4/07/26 TN: 9505511610356097883923
  9. AGENT2026-04-13 13:27:51¡ email/helpdeskINTERNAL
    4/9/2026 N/A N/A JOEY JURKOVIC N/A 1 USPS9505511610356097883923 VINCA EBONY BLACK TOP S 323574 4/13/2026 4/9/2026 N/A N/A JOEY JURKOVIC N/A 1 USPS9505511610356097883923 VINCA EBONY BLACK BOT S 323575 4/13/2026
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