AGENT2026-03-29 16:25:11Ā· email/helpdesk
Dear CUgKVIka,
We have received your Refund Request for Order Number #2287019NA
Sadly, we are unable to approve the request as we cannot issue refunds for a partial return (top or bottom only) on bikinis sold as a set. For refunds, the full set (top, bottom and bag/pouch) must be sent back.
Can you please confirm if you will be returning the full sets of VINCA - PRON Red Gingham Triangle Bikini Set and VINCA - LOKO Sparkle Triangle Bikini Set for a refund?
Kindest,
Crystel
AGENT2026-03-29 16:25:46Ā· email/helpdeskINTERNAL
PENDING APPROVAL #2287019NA / C8BC592879890 / CLARIF RF ITEMS
CUSTOMER2026-03-29 16:44:53Ā· email/email
Hi,
Yes I confirm that I will be returning the full set for both.
AGENT2026-03-31 03:24:03Ā· email/helpdesk
Hi Katherine,
Thank you for getting back to us ā weāre sorry to hear your order didnāt meet your expectations.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
āø»
Items Approved for Refund:
VINCA - PRON XS/XS CHEEKIEST
VINCA - LOKO XS/XS CHEEKIEST
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: C8BC592879890
āø»
1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
āø»
2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
āø»
3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
āø»
Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
āø»
Important Notes
ā¢ Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
ā¢ Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
āø»
Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Reena
AGENT2026-03-31 03:24:05Ā· email/helpdeskINTERNAL
2287019NA / C8BC592879890
CUSTOMER2026-04-07 01:01:28Ā· email/email
Hi,
Was wondering what the Dispatch Note is and where to find it!
Thank you
AGENT2026-04-08 04:59:35Ā· email/helpdesk
Hi Cugkvika,
The Dispatch Note refers to the document that came with your order.
It is specifically issued for your order and includes the order details such as the items purchased, the quantity of each item, the shipping address, and the order reference number.
Hope this helps and if there is anything else that we may assist you with, just let us know! Have a lovely day!
Kindest,
Kyla
CUSTOMER2026-04-11 20:40:59Ā· email/email
Hi,
Hope this message finds you well! I am still a little confused about the
Dispatch Note, in the instruction of how to do the returns, it is listed
"Complete and include the Dispatch Note". If it this note refers to the
information about the order, what does it mean to "complete" the Dispatch
Note?
I also wanted to ask if it was possible to ask for an extension for this
return, as there were several things that were unclear about the process
and required some back and forth emailing.
So sorry and thank you for your time!
AGENT2026-04-13 07:30:46Ā· email/helpdesk
Hi Cugkvika,
So sorry for the confusion, and no worries at allāweāre happy to clarify!
When we say ācompleteā the Dispatch Note, it simply means filling out any required details (such as your order information) so we can easily identify your return once it arrives. Please see the attached Dispatch Note for your reference.
Regarding your return timeframe, you can send your items back within 14 days from the approval date or from the date you received your RA number.
If you have any other questions, feel free to reach out anytimeāweāre here to help!
Kindest,
Kim xx
AGENT2026-04-13 07:30:56Ā· email/helpdeskINTERNAL
RF: 2287019NA / C8BC592879890
CUSTOMER2026-04-13 22:11:36Ā· email/email
Hi Kim,
Thank you so much for the clarification and for attaching the Dispatch
note! I really appreciate your help. I now fully understand the process.
I received my RA number around March 30th and have been in contact with the
customer service team since then to get clarification regarding the
Dispatch note. Since today is approximately the 14th day, I wanted to
kindly ask if it would be possible to extend the return window.
I held off on sending the package earlier to ensure I followed the correct
instructions, and unfortunately it wouldn't be possible for the package to
arrive within one day. Now that I have the proper documentation and
guidance, I'm ready to ship it out immediately. However, since I only
received the final clarification today, I would greatly appreciate a short
extension to allow time for delivery.
Thank you again for your understanding and support. Please let me know if
this would be possible.
AGENT2026-04-14 08:28:53Ā· email/helpdesk
Hi Katherine,
Thank you for your message and for explaining your situation so clearly.
We completely understand, and weāre happy to assist. As long as your return package is shipped on or before April 14, we will still be able to accept and process your return.
Unfortunately, if the package is shipped after April 14, we will no longer be able to accommodate the return.
Once your parcel has been shipped, please send us the proof of postage so we can monitor the return on our end.
Thank you again for your cooperation, and please let us know if you need any further assistance.
Kind regards,
Ja
CUSTOMER2026-04-15 02:22:59Ā· email/email
Hi Triangl Returns,
Thank you for your help and for sending the clarification on April 14th. I
really appreciate your assistance throughout this process. Since this email
was sent on the 14th, it was a bit difficult to arrange shipment within the
same day.
I will be able to send the package out on April 15th for a full refund and
am happy to provide proof of shipment. I hope this can still be accepted
given the circumstances.
If not, I would greatly appreciate being directed to a manager on the
Returns Team to see if there may be any flexibility!
Thank you again for your time and support!
AGENT2026-04-16 00:14:14Ā· email/helpdesk
Hi Katherine,
We completely understand, and given the circumstances, weāre more than happy to grant you a short extension. You can go ahead and ship your items back within 48 hours.
Once your parcel has been sent, please send us a copy of your return postage receipt so we can keep an eye on the shipment as it makes its way back to us.
If you need anything else in the meantime, feel free to reach outāweāre always here to help!
Kindest,
Nikka
AGENT2026-04-16 00:15:18Ā· email/helpdeskINTERNAL
2287019NA / C8BC592879890 / POP in 48 HRS
CUSTOMER2026-04-16 00:29:04Ā· email/email
Hi Triangl Return Team,
Thank you so much for the extension, I really appreciate it! Attached to
this email is the copy of the return postage.
AGENT2026-04-17 08:30:39Ā· email/helpdesk
Hi Katherine,
Thank you for sending your return and providing the proof of postageāwe truly appreciate it!
Once your return reaches our warehouse, weāll process your request promptly. Feel free to check in with us for updates.
If you need any further assistance in the meantime, donāt hesitate to reach outāweāre happy to help!
Kindest,
Crystel
AGENT2026-04-17 08:31:05Ā· email/helpdeskINTERNAL
2287019NA / C8BC592879890
4/16/2026: Granted 48hrs extension
TN 1Z7F84Y70304966495
SD 4/15/2026
AGENT2026-04-21 13:11:12Ā· email/helpdeskINTERNAL
WH
4/20/2026 #2287019NA C8BC592879890 KATHERINE OTA VINPROTOPXS 1 UPS1Z7F84Y70304966495 326051 4/21/2026
4/20/2026 #2287019NA C8BC592879890 KATHERINE OTA VINLOKCBOTXS 1 UPS1Z7F84Y70304966495 326052 4/21/2026
4/20/2026 #2287019NA C8BC592879890 KATHERINE OTA VINLOKTOPXS 1 UPS1Z7F84Y70304966495 326053 4/21/2026
4/20/2026 #2287019NA C8BC592879890 KATHERINE OTA VINPROCBOTXS 1 UPS1Z7F84Y70304966495 326054 4/21/2026